Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Ops part 2 > ops 3 > Flashcards

ops 3 Flashcards

1
Q

Porters value chain

A

A chain of activities common to all businesses, divided them into primary and support activity’s

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Primary activities

A

Relate directly to the physical creation, sale, maintenance and support of a product

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

List the 5 Primary Activities

A
  1. inbound logistics
  2. Operations
  3. outbound logistics
  4. marketing and sales
  5. service
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Inbound logistics

A

All the processes related to receiving, storing and distributing inputs internally

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Operation

A

The transformation activities that change the inputs into outputs that are sold to the customer

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

outbound logistics

A

these activities deliver your product to the customer

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Marketing and Sales

A

All the processes you use to persuade clients to purchase from you

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Service

A

Activities related to maintaining the value of your product

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Make to stock

A

Produce and sell what is on stock

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Make to order

A

Only produce after order

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Logistics definition

A

First definition comes from Jones & Robinson: flow of goods & information

Second definition comes from Gleissner e.a.: goods, people & information

Logistics is the art of getting things from point A to point B (and sometimes back again) efficiently and effectively.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Delivery flexibility

A

Can clients choose delivery date

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What happens in logistics

A

All activities concerning planning execution and control of the movement and placements of goods people and information

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

7R’s

A
  • Make sure the
  • RIGHT PRODUCT is available to the
  • RIGHT CUSTOMER at the
  • RIGHT PLACE and
  • RIGHT TIME, on the
  • RIGHT QUANTITY, with the
  • RIGHT QUALITY for the
  • RIGHT COST.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Elements of logistics

A

Core services
Additional services

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Core services

A

Order processing
storage
transport

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Additional services

A

information services
supplementary services

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Order processing

A

receiving orders, making picking lists, creating transport documents and monitoring order until its arrival at customer’s site, including return of shipment documents.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Information Services

A

forwarder, recipient, type of goods, quantity, weight, volume…

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Supplementary services

A

picking, palletizing, additional protective packaging, repackaging good from bulk into smaller package units.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Main Goals of logistics in the past

A

Transport & store

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Main goals of logistics now

A

Reduce cost
increase adaptability
enhance value

23
Q

Advantages of logistics 3PL

A

Flexibility
reduced costs
expertise
focus on core activities

24
Q

Disadvantage of logistics 3PL

A

Loss of logistics control
Dependance on service level
product integrity ( ability to consistently meet and exceed expectations across various aspects.)

25
Q

Explain reverse logistics and its purpose

A

Reverse logistics is the process of moving goods upstream in the supply chain, from the customer back to the retailer, manufacturer, or distributor. It’s essentially the opposite of traditional forward logistics, which focuses on getting products from the point of origin to the end consumer.

26
Q

4 key purposes of reverse logistics

A

Returns management
product recovery and reuse
recycling
disposal

27
Q

Returns management

A

handling customer returns due to various reasons like damage, wrong item, dissatisfaction, or size exchanges.

28
Q

disposal

A

In some cases, returned or unusable items may need proper disposal to comply with environmental regulations

29
Q

define quality

A

the standard of something as measured against other things of similar kind: the degree of excellence of something

30
Q

What is quality for operations management

A

the totality of features and characteristics of a product or service that bear on its ability to satisfy a given need,
In other words does it do what is is supposed to

31
Q

Quality = …. + ….

A

fitness for purpose + reliability

32
Q

Why is quality important to business

A

satisfaction
brand reputation
competitive advantage
reduced costs

33
Q

4 costs of quality

A

Prevention
Assurance
Internal failure
external failure

34
Q

Prevention costs

A

Costs associated with preventing defects
Employee training
developing standards
selecting suppliers

35
Q

Assurance costs

A

Costs associated with maintaining quality

36
Q

Internal failure

A

costs associated with defects internally
rework
scrap
downtime

37
Q

External failure

A

Cost associated with defects external
warranty
poor word to mouth

38
Q

Quality management strategies

A

Quality inspection
Quality control
Quality assurance

39
Q

TQM

A

Total quality management

40
Q

Quality inspection

A

First do check after,
inspect products after production according to quality standards

41
Q

Quality controll

A

check while doing,
control processes and outcomes during production

42
Q

Quality assurance

A

do it right first time every time,
ensure errors and faults do not happen during production

43
Q

Total quality management

A

Customer driven approach
employees are empowered to make decisions within the parameters to adres quality issues

44
Q

continious improvement ( kaizen )

A

Customer orientated
overall standardisation
waste reduction
effective leadership and communication within total employee involvement

45
Q

PDCA

A

Plan do act check

46
Q

Plan

A

Analyze current status
plan course of actions
identify problems

47
Q

Do

A

Experiment designs
test solutions
train staff

48
Q

Act

A

Standardise new processes
seek for further improvement

49
Q

Check

A

Monitor and study results of change
audit processes

50
Q

You use pdca method when,

A

you want to improve your quality in an incremental manner

51
Q

A company implements the first time right principle in their processes, this means?

A

The quality department can become smaller

52
Q

When quality department does not find any failure in batch of products

A

customer complaints can increase

53
Q

if a lightbulb has insufficient quality it

A

fails to satisfy customer need

54
Q
A

Ops part 2 (3 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions