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ops 3 Flashcards

1
Q

Porters value chain

A

A chain of activities common to all businesses, divided them into primary and support activity’s

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2
Q

Primary activities

A

Relate directly to the physical creation, sale, maintenance and support of a product

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3
Q

List the 5 Primary Activities

A
  1. inbound logistics
  2. Operations
  3. outbound logistics
  4. marketing and sales
  5. service
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4
Q

Inbound logistics

A

All the processes related to receiving, storing and distributing inputs internally

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5
Q

Operation

A

The transformation activities that change the inputs into outputs that are sold to the customer

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6
Q

outbound logistics

A

these activities deliver your product to the customer

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7
Q

Marketing and Sales

A

All the processes you use to persuade clients to purchase from you

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8
Q

Service

A

Activities related to maintaining the value of your product

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9
Q

Make to stock

A

Produce and sell what is on stock

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10
Q

Make to order

A

Only produce after order

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11
Q

Logistics definition

A

First definition comes from Jones & Robinson: flow of goods & information

Second definition comes from Gleissner e.a.: goods, people & information

Logistics is the art of getting things from point A to point B (and sometimes back again) efficiently and effectively.

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12
Q

Delivery flexibility

A

Can clients choose delivery date

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13
Q

What happens in logistics

A

All activities concerning planning execution and control of the movement and placements of goods people and information

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14
Q

7R’s

A
  • Make sure the
  • RIGHT PRODUCT is available to the
  • RIGHT CUSTOMER at the
  • RIGHT PLACE and
  • RIGHT TIME, on the
  • RIGHT QUANTITY, with the
  • RIGHT QUALITY for the
  • RIGHT COST.
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15
Q

Elements of logistics

A

Core services
Additional services

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16
Q

Core services

A

Order processing
storage
transport

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17
Q

Additional services

A

information services
supplementary services

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18
Q

Order processing

A

receiving orders, making picking lists, creating transport documents and monitoring order until its arrival at customer’s site, including return of shipment documents.

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19
Q

Information Services

A

forwarder, recipient, type of goods, quantity, weight, volume…

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20
Q

Supplementary services

A

picking, palletizing, additional protective packaging, repackaging good from bulk into smaller package units.

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21
Q

Main Goals of logistics in the past

A

Transport & store

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22
Q

Main goals of logistics now

A

Reduce cost
increase adaptability
enhance value

23
Q

Advantages of logistics 3PL

A

Flexibility
reduced costs
expertise
focus on core activities

24
Q

Disadvantage of logistics 3PL

A

Loss of logistics control
Dependance on service level
product integrity ( ability to consistently meet and exceed expectations across various aspects.)

25
Explain reverse logistics and its purpose
Reverse logistics is the process of moving goods upstream in the supply chain, from the customer back to the retailer, manufacturer, or distributor. It's essentially the opposite of traditional forward logistics, which focuses on getting products from the point of origin to the end consumer.
26
4 key purposes of reverse logistics
Returns management product recovery and reuse recycling disposal
27
Returns management
handling customer returns due to various reasons like damage, wrong item, dissatisfaction, or size exchanges.
28
disposal
In some cases, returned or unusable items may need proper disposal to comply with environmental regulations
29
define quality
the standard of something as measured against other things of similar kind: the degree of excellence of something
30
What is quality for operations management
the totality of features and characteristics of a product or service that bear on its ability to satisfy a given need, In other words does it do what is is supposed to
31
Quality = .... + ....
fitness for purpose + reliability
32
Why is quality important to business
satisfaction brand reputation competitive advantage reduced costs
33
4 costs of quality
Prevention Assurance Internal failure external failure
34
Prevention costs
Costs associated with preventing defects Employee training developing standards selecting suppliers
35
Assurance costs
Costs associated with maintaining quality
36
Internal failure
costs associated with defects internally rework scrap downtime
37
External failure
Cost associated with defects external warranty poor word to mouth
38
Quality management strategies
Quality inspection Quality control Quality assurance
39
TQM
Total quality management
40
Quality inspection
First do check after, inspect products after production according to quality standards
41
Quality controll
check while doing, control processes and outcomes during production
42
Quality assurance
do it right first time every time, ensure errors and faults do not happen during production
43
Total quality management
Customer driven approach employees are empowered to make decisions within the parameters to adres quality issues
44
continious improvement ( kaizen )
Customer orientated overall standardisation waste reduction effective leadership and communication within total employee involvement
45
PDCA
Plan do act check
46
Plan
Analyze current status plan course of actions identify problems
47
Do
Experiment designs test solutions train staff
48
Act
Standardise new processes seek for further improvement
49
Check
Monitor and study results of change audit processes
50
You use pdca method when,
you want to improve your quality in an incremental manner
51
A company implements the first time right principle in their processes, this means?
The quality department can become smaller
52
When quality department does not find any failure in batch of products
customer complaints can increase
53
if a lightbulb has insufficient quality it
fails to satisfy customer need
54

Ops part 2 (3 decks)

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