Ops

Question 1

Order procedure (standard)

Answer 1

Enter order within 24 hours
If time-sensitive, write URGENT in subject line
Email custom@ prior to 4pm for response same-day
Submit orders prior than 1pm on Friday for submission before weekend
Order limit: 8 garments max for first time order

Question 2

What is SWATCH?

Answer 2

Custom order tracking service built in-house

Tracks billing, tailoring, inventory management, etc

Question 3

5 Steps for remake

Answer 3

Re-measure client in fitting and take new photos to update pattern
Production time for remakes is same as regular garment orders
6-8 weeks for in house fabric
8-10 weeks for CMT
Enter remake order in app (be sure to select remake)
Ring up with service team and do 100% discount (comp)
Obtain receipt #, enter in app, submit as “paid in full”
Specify remake reason in special instructions

Question 4

Two reasons you might hear back from Ops after order submission

Answer 4

Missing measurement

Fabric out of stock

Question 5

Be sure to select ______ ______ when you submit an order after altering a pattern

Answer 5

Changed Measurements

Question 6

Cycle of an order

Answer 6

Check out iPad from service
Conduct appointment W/ client and enter info into custom app
Review order and complete putting in necessary info
Submit to manufacturer