opp Flashcards by Buse Veysi

In a store there are 5 people waiting in line for the payment. There are 2 cash counters and the service of each cashier is 2 people every 10 minutes. Each cashier has its own queue. What is the queue configuration?
a. 2M/M/2 b. 2M/M/1 c. M/M/5 d. M/M/2

b. 2M/M/1

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Chose the one correct answer regarding the graph with X being the AS-IS situation

a. To move from X to Y, we want to reduce the average number of units in line, we should reduce the utilization rate by reducing the number of resources
b. Process variability results in simultaneous waiting and resources underutilization
c. In order to move from X to Z, we should reduce system variability by introducing
more resources
d. All the answers are correct

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In a bar, the barman is able to serve 2 people every 8 minutes. The arrival rate of clients has been estimated to be around 10 people every hour. Estimated the saturation of the barman.
a. 0.5 b. 0.2 c. 1.5 d. 0.67

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In a grocery, there are 5 people waiting in line for the payment. There are 2 cash counters, and the service rate of each cashier is 2 people every 10 minutes. The clients are served by the 2 cashiers following a FIFO approach in one single line. What is the queue configuration?

a. 2 M/M/2
b. 2 M/M/1
c. M/M/5
d. M/M/2

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Choose only one correct answer regarding the customer behaviour in a queuing system modelling

a. Rejecting is when a customer already in the queue gives up the service and goes away without being served
b. Balking is when a customer already in queue gives up the service and goes away without being served
c. Reneging is when a customer already in queue gives up the service and goes away without being served
d. Reneging is when a customer decides not to enter a queue because it is already too long

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With Pre-Shop-Pool and workload planning, the company :

a. Reduces WIP and Shop-Floor time
b. Controls the production and reduces necessity operators
c. Reduces setups
d. Immediately releases production orders to shorten lead-time

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what are the pros for the leading strategy
a. Lower impact of unforeseen events and underestimating demand, spare parts
capacity, better deliver reliability
b. Lower production costs, lower impact from overestimating demand, high plant
utilization
c. Lower impact of unforeseen events, high plant utilization, spare parts capacity,
better delivery reliability
d. Outbound cash flow, higher impact of overestimating demand, higher production
costs

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In the service industry, the level of satisfaction of a customer has been defined

a. By the experience
b. As the difference between the expectation and the service price
c. As the difference between perception and expectation
d. By the experience of the outcome

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What are the service product characteristics?
a. Simultaneity, customer participation, homogeneity, perishability
b. Perishability, intangibility, time consuming, homogeneity, customer participation
c. Intangibility, simultaneity, heterogeneity, customer involvement in the service
process, perishability
d. Simultaneity, heterogeneity, invisibility, customer involvement in the service
process, perishability

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How would you compute the variability?

a. The difference between the average value and the actual value
b. The difference between the average value and the forecasted value
c. The difference between the average value and the forecasted value (sì, era doppia)
d. The difference between the actual value and the forecasted value

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Investing in cross-trained employees supports company to

a. Reduce demand variability
b. Make capacity more flexible
c. Increase time-buffer for customers
d. Increase overall capacity

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Which characteristic belongs to a professional service shop compared to professional
service?
a. More attention to quality
b. Request of knowledge sharing
c. Less attention to cost
d. More product innovation

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You are a manager of a restaurant; if your service process (output) is affected by variability, which lever do you invest in?

a. Reservation system
b. Promotion
c. Standardization of activities
d. Increase customer participation in the process

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Which characteristic belongs to a performance that is classified as Order Qualifier?

a. Companys quality performance is very good
b. If companys performance improves, the company gains more orders
c. If companys performance gets worse, the company loses orders
d. The performance defines the competitive advantage of the company

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The assembly stage of Ryccar Spa company process 5 variants of bikes and works 1350 min/day. Average demand is equal to 50 bikes/day. Assembly sage is fully dedicated, and its availability is 75%. Cycle time to assemble bikes is 18 min/bike. Assembly stage requires a setup every time the variant changes. Changeover time is equal to 35min/setup. Which of the following EPE for the assembly stage is the correct one?

a. 1.16 days
b. 0.38 days
c. 1.45 days
d. 0.79 days

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which is the most probable decision you can find if a company decides to drive digital transformation through lean principles?

a. Automations in order to exploit new technologies for increasing capacity
b. HMI technologies in order to increase flexibility of operators
c. RFiD technologies in order to track real time product status

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Consider a manufacturing company producing machine tools and define which activity is value adding:
a. Test a product before sending it to the customer
b. Inserting a ball shift on its shaft
c. Bring electric motors from the warehouse to the place where machine tool is
assembled
d. Plan internal and external operators9 activities for the next week

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During SMED

a. Setup activities are automatized
b. Internal activities are moved to the begin or to the end of setup procedure
c. External activities are moved to the begin or to the end of setup procedure
d. Products are batched in order to reduce setups

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Shotter Spa produces pencils and works with 2 shifts (Ta=900 min/day). The average demand is 300 pencil/day. There are 2 production stages, both fully dedicated and with availability of 100%: P1 (CT=30 sec/pencil; CO=5 min/setup) and P2 (CT= 25sec/pencil; CO=0 min/setup). Which is the Minimum Batch Size of the company?

a. MBS= 2 pencil/batch
b. MBS= 150 pencil/batch
c. MBS= unitary batch
d. MBS= 230 pencil/batch

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Considering an R&D department led by Lean Innovation concepts, which is the most probable context you can find?
a. Function Pushing for perfect learning cycle, launching product on the market only when all the features are completed
b. Function Pushing for fast learning cycle through many small iterative projects
c. Function Pushing for fast learning cycle with very big teams in order to have more
resources on the same projects
d. Teams working at the same time on more projects in parallel

B KAIZEN

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Which is the longest time in an operations system?

a. Throughput time
b. Value adding time
c. Cycle time
d. Not-value adding time

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Bendys Spa is a MTO company. Production process is made by 4 stages with the following EPE values: EPE(S1)=3.15 days; EPE(S2)=0.16 days; EPE(S3)=0; EPE(S4)=1.14 days. Which is the time period necessary to Bendys Spa to produce the whole mix and satisfy required by the customers?

a. 3.15 days
b. 1.14 days
c. It depends on the amount of stocks and raw materials
d. 1.1125 days

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The impact of Heijunka box is of

a. Creating continuous flows
b. Reducing bullwhip effect
c. Increase safety stocks
d. Reducing setups

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DECAF conditions analysis supports managers in

a. Increase availability of a cell
b. Defining optimal level of stocks
c. Improving planning of production
d. Understanding gap for creating continuous flow

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Chose the only correct answer a. Cost of underestimation includes the lost revenue associated with reserving too few seats as discounted fare (underestimated demand) b. Cost of underestimation includes the cost of reserving too many seats at full fare (overestimated demand). As if the empty full-fare seat could have been sold at the discounted price c. Cost of underestimation includes the lost revenue associated with reserving too few seats as full fare (underestimated demand)

2. How would you define the Heuristic EMSR method? a. An iterative method used to set the right overbooking when there is no-show phenomenon b. An iterative method used to maximise the profit by appropriately allocating the available capacity whenever there are more than 2 classes of customers c. An iterative method used to maximise the profit by appropriately allocating the available capacity whenever there are less than 3 classes of customers d. An iterative method used to set the right overbooking strategy by appropriately allocating the available capacity whenever there are more than 2 classes of customers

Which of these sets of characteristics represent the ideals for yield management? a. Variable capacity, perishable inventory, low capacity-change costs, and product booked in advance b. Fixed capacity, perishable inventories, low capacity-change cost, and ability to segment markets c. Perishable inventory, high capacity-change costs, product sold after its use and fixed demand d. Fixed capacity, perishable inventory, high capacity-change costs, ability to segment market, fluctuating demand and products booked or sold in advance

# Choose only one correct option a. In order to maximise my revenues, it is more convenient to sell all tickets to low-cost passengers as I am sure they will buy them all b. Having fixed capacity of event9s seats, we should start selling full price tickets to ensure profit maximisation and cover all the seats available c. Protection level of full price customers is necessary to avoid cannibalization from discounted price tickets d. Protection level of discounted price tickets is necessary to avoid cannibalization from full price tickets

Which of the following system characteristics make YM not useful? a. Possibility to buy/book in advance the product/service b. Products are perishable c. System9s variable capacity d. There are different types of customers (segments)

In the HQ case, which lever should you implement in order to improve flexibility performance? a. Split production capacity in higher number of machines b. Increase capacity saturation c. Launch production of big batches in order to reduce setups d. Increase automation grade in order to produce faster

Shouldice Hospital plays mainly on 2 levers to provide customers with such a high well- recognized value. Which are them? a. High specialization (only one surgery) and high competences of its own employees b. High specialization and low price c. High competences of its own employees that enable Shouldice to deliver above- average quality d. Low price and competences of its own employees

in the HQ case which are the most significant performances to compete in the new market? a. Time (speed), flexibility (product and plan) and quality of design b. Time (speed), price and flexibility (variety) c. Quality (conformity) and time (delivery reliability) d. Price and quality of design

Shouldice Case represents a “best practice” of alignment between market and operations. How is its concept built? A. The concept of Shouldice hospital is based on both outcome and experience provided to the patients B. Shouldice hospital built its concept on the outcome, namely the high success rate in the hernia surgery C. Shouldice hospital built its concept on the short and predictable time required to patients to recover from hernia surgery D. The concept of Shouldice hospital is based on the low price for hernia surgery compared to competitors  

In the HQ case, which of the following is not a consistent “structural choice” according to the new market? A. Small number of big production machines in order to ensure machine saturation B. Increasing the production capacity in order to absorb demand variability C. Mono-impression moulding in order to ensure lower setup times D. Low automation grade

which managerial and organisation element strengthen the concept of shoulice? a. Presentation on the surgery held by the medical staff to patients and the possibility for the patients to meet both employee and other patients in the canteen to share experience b. Making patients wait a long time before being accepted by the hospital (long queue) in order to make them aware of the value of the service provided c. Being able to provide the hernia surgery in the day hospital (short and predictable time) d. Frequent interviews to patients not satisfied by other hospitals in better defining operations

IN THE HQ CASE, WHICH LEVER SHOULD YOU IMPLEMENT IN ORDER TO IMPROVE COST PERFORMANCE? 􏰀 Increase capacity in order to absorb variability through extra-capacity 􏰀 Split production capacity in many small machines 􏰀 Launch production of big batches in order to reduce setups 􏰀 Decrease automation grade

WHEN INTRODUCING A PRIORITY OF ONE CUSTOMER TYPOLOGY OVER ANOTHER, THE THROUGHPUT TIME OF A SYSTEM 􏰀 Increases only if non pre-emptive priority 􏰀 Increases only if pre-emptive priority 􏰀 Remain unchanged 􏰀 Increases regardless of priority type

HOW WOULD YOU COMPUTE the variability? A. The difference between the average value and the actual value B. The difference between the average value and the forecasted value C. The difference between the average value and the forecasted value D. The difference between the actual value and the forecasted value  

DECAF CONDITIONS ANALYSIS SUPPORTS MANAGER IN 􏰀 Increasing availability of a cell 􏰀 Defining optimal level of stocks 􏰀 Improving planning of production 􏰀 Understanding gap for creating continuous flow

WHICH OF THE FOLLOWING SENTENCES ABOUT THE FUTURE STATE MAP IS WRONG? 􏰀 Once you draw the current state map, you must find improvements area and then draw the future state map is exists only one future state map for each current state 􏰀 You need define (1) material flow, (2) information flow and (3) timeline 􏰀 The aim of the future state map is to couple all production stages; if you are not able to do so, you can decouple stages with supermarket pull system 􏰀 The aim of future state map is to reduce the overall process lead time of the compan

AN APPAREL SHOP WANTS TO DETERMINE BY YM THE NUMBER OF DRESSES TO BE ORDERED FOR THE NEXT SEASON COLLECTION. CONSIDER THAT DRESSES ORDERED BUT NOT SOLD AT THE END OF THE SEASON ARE ALL SOLD BY LOWERING THE PRICE BY 50% FROM 400 ¬/PC TO 200 ¬/PC (THE PURCHASE COSTS 250 ¬/PC), WHICH VALUE IS P(X A. 0,33 B. 0,67 C. 0,5 D. 0,75

``` NVESTING IN CROSS-TRAINED EMPLYEES SUPPORTS COMPANY IN: 􏰀 Reducing demand variability 􏰀 Making capacity more flexible 􏰀 Increase time-buffer for customer 􏰀 Increase overall capacity ```

WHICH IS THE MOST PROBABLE DECISION YOU CAN FIND IF A COMPANY DECIDE TO DRIVE DIGITAL TRANSFORMATION THROUGH LEAN PRINCIPLES 􏰀 Automations in order to exploit new technologies for increasing capacity 􏰀 IoT for making data available to operators for taking decision 􏰀 Investments in real time scheduling 􏰀 Supplier visibility on forecasts, orders and inventories in order to anticipate stock-ou

WHAT ARE THE PROs for the leading strategy for capacity management? A. Lower impact of unforeseen events and underestimating demand, spare parts capacity, better deliver reliability B. Lower production costs, lower impact from overestimating demand, high plant utilization C. Lower impact of unforeseen events, high plant utilization, spare parts capacity, better delivery reliability D. Outbound cash flow, higher impact of overestimating demand, higher production costs

FOR A LOCAL FLIGHT IN ITALY ONE CAN BUY A 14-DAY ADVANCE PURCHASE FARE FOR ONLY 49 EURO; THE REGULAR FULL PRICE FOR LOCAL FLIGHT IS 60 EURO. ON AVERAGE ALL TYPE OF PASSENGERS BUY DIRECTLY ON THE FLIGHT A BRIOCHE THAT COSTS 3£ AND COFFEE FOR 2£ CHOOSE THE CORRECT ANSWER: 􏰀 Co=49+2+3=54 􏰀 Co = 49 􏰀 Co=49-2-3=44 􏰀 Co=49-2+3=50

YOU ARE A MANAGER OF A RESTAURANT; IF YOUR SERVICE PROCESS (OUTPUT) IS AFFECTED BY VARIABILITY, WHICH LEVER DO YOU INVEST IN? 􏰀 Reservation system 􏰀 Promotion 􏰀 Standardization of activities 􏰀 Increase customer participation in the process

CONSIDER A MANUFACTORING COMPANY PRODUCING SHIRTS AND DEFINE WHICH ACTIVITY IS VALUE-ADDING: 􏰀 Perform a quality control on the color of the shirt before the delivering to the customer 􏰀 Sew the buttons on the shirts 􏰀 Bring the toolkit to the right place 􏰀 Clean the stations

``` IN THE HQ CASE, WHICH IS THE MOST SIGNIFICANT PERFORMANCE TO COMPETE THE CONSOLIDATED MARKET? 􏰀 Time (speed) 􏰀 Price 􏰀 Quality (design) 􏰀 Quality (conformity) ```

``` WHICH CHARACTERISTIC BELONGS TO A SINGLE QUEUE WITH RESPECT TO MULTIPLE QUEUE 􏰀 More service diversification 􏰀 More variability in the system 􏰀 Balking actions are less frequent 􏰀 Less variability in the system ```

INSERITING A LAST-MINUTE TICKET, A COMPANY ADOPTING YIELD MANAGEMENT 􏰀 Increasing the protection level 􏰀 Decreasing the protection level 􏰀 Increasing both protection level and seats for discounted rate 􏰀 Not impacting on protection level

SAILOR SPA PRODUCTION PROCESS IS MADE BY 5 STAGES WITH THE FOLLOWING EPE: EPE(S1)=2,14 DAYS; EPE(S2)=0 DAYS; EPE(S3)=2,51 DAYS; EPE(S4)=1,42 DAYS; EPE(S5)=0,66 DAYS. WHICH IS THE FREQUENCY ACCORDING TO WHICH SAILOR SPA IS ABLE TO PRODUCE THE WHOLE VOLUME AND MIX REQUIRED BY THE CUSTOMER: 􏰀 Every 2,51 􏰀 Every 1,346 days 􏰀 It depends on the volume and mix required by the customer 􏰀 Every 0,66 days

WHICH CHARACTERISTIC BELONGS TO A PROFESSIONAL SERVICE SHOP 􏰀 Attention to price 􏰀 Attention to customer specific requirements 􏰀 Attention to quantity 􏰀 Process innovation

WHICH TYPE OF COMPANY CAN BENEFIT FROM IMPLEMENTING YIELD MANAGEMENT? 􏰀 Only companies that provides a service to customer 􏰀 Companies belonging to specific industries that have fixed capacity and want to maximize their profit 􏰀 Any kind of companies able to segment the segment the market, that have fixed capacity and perishable inventory, high capacity change cost, uncertain demand and the possibility to sell/book product in advance 􏰀 Only service companies able to segment the segment the market, that have fixed capacity and perishable inventory, high capacity change cost, uncertain demand and the possibility to sell/book product in advance

21. CONSIDERING A R&D DEPARTMENT LED BY LEAN INNOVATION CONCEPTS, WHICH IS THE MOST PROBABLE CONTEXT YOU CAN FIND 􏰀 Pushing for perfect learning, launching product on the market only when all the features are completed 􏰀 Pushing for fast learning through many small iterative projects 􏰀 Pushing for fast learning with very big teams in order to have more resources on the same project 􏰀 Teams working at the same time on more projects in paralle

IN THE HQ CASE, WHICH OF THE FOLLOWING IS NOT CONSISTENT DECISION ACCORDING TO THE CONSOLIDATED MARKET 􏰀 Meeting the demand according to MTS logic 􏰀 Customer base made of few big customers 􏰀 Incentives system based on quality conformance and delivery speed objectives 􏰀 Work procedures strictly recommended

``` RANK ORDER CLUSTERING IS A LEAN PRACTICE FOR: 􏰀 Reducing set-ups 􏰀 Identifying wastes 􏰀 Defining product families 􏰀 Creating the pull ```

DURING SMED 􏰀 Setups activities are automatized 􏰀 Internal activities are moved to the beginning or to the end of setup procedure 􏰀 External activities are moved to the beginning or the end of setup procedure 􏰀 Products are batched in order to reduce setups

WHICH CHARACTERISTIC BELONGS TO A PERFORMACE THAT IS CLASSIFIED AS ORDER WINNER 􏰀 Company9s price performance is very good 􏰀 It is a company9s base level offering 􏰀 The performance defines the competitive advantage of the company 􏰀 If company9s performance gets better, the company orders remain unchanged

``` The role of the “deliberate strategy” in the operations strategy of a company is a. To define a clear line to take many little good choice F. To define investment in new technologies G. To reach the gap with premium class competitors H. To exploit opportunities emerging from the field in turbulent environment ```

``` IN A MULTIPLE QUEUEING SYSTEM, WHICH ARE THE BENEFITS OF CENTRALIZATION OF BACK- OFFICE ACTIVITIES? 􏰀 Shortening of lead-time 􏰀 Increasing on flexibility 􏰀 Higher specialization 􏰀 Increasing customization ```

``` CARGO SPA PRODUCES GLASSES (D=1000 PIECES/DAY) AND IT WANTS TO HAVE AT MAXIMUM 5000 PIECES/SUPERMARKET. WITH WHICH FREQUENCY THE SUPPLIER SHOULD DELIVER RAW MATERIAL 􏰀 Every 5 days 􏰀 Every 3,33 days 􏰀 Twice a day 􏰀 Twice per working week (week = 5 days) ```

WHICH STRUCTURAL ELEMENTS STRENGTHEN THE CONCEPT OF SHOULDICE? 􏰀 Double rooms for patients, meeting rooms (as tea rooms or TV rooms), special stairs, surgery rooms with U shape (as manufacturing cells) 􏰀 Double rooms for patients, meeting rooms (as tea rooms or TV rooms) and meeting rooms with employees and patients within the canteen 􏰀 Surgery rooms with U shape with reinforce the teamwork concept among medical staff 􏰀 Special stairs designed ad hoc, which enable patients to recover fast from hernia surgery

LINUS COMPANY WORKS FOR 900 MIN/DAY AND THE DAILY DEMAND OF PRODUCT FAMILY “A” is 2000. The packaging department is dedicated to the product family and it is able to pack the product in 12 different colors. The cycle time of this stage is 20 sec while the time to change the color of the packaging takes 4 minutes. The department is 100% available. Estimate the eye of the packaging. A. 0,206 B. 0,052 C. -0,403 D. 1,234

WITH PRE-SHOP POOL AND WORKLOAD CONTROL PLANNING, THE COMPANY: 􏰀 Reduces WIP and shop-floor time 􏰀 Controls the production and reduces necessity operators 􏰀 Reduces setups 􏰀 Immediately release production orders to shorten lead-time

Considering a theme park service company, which of the following options could be considered an outcome of the company? - food outlets, toilets and white knuckle rides - easy parking, lots of riders and fun time - good food and 18 rides used - helpful staff, never a dull moment and enjoyable attractions

``` The role od the “deliberate strategy” in the operations strategy of a company is E. To define a clear line to take many little good choice F. To define investment in new technologies G. To reach the gap with premium class competitors H. To exploit opportunities emerging from the field in turbulent environment ```

Which type of company can benefit from implementing Yield Management - only companies that provide a service to customers - only companies belonging to specific industries (example transportation or entertainment) that have fixed capacity and want to maximize their profit - any kind of companies able to segment the market that have fixed capacity and perishable inventory, high capacity change cost, uncertain demand and possibility to sell/book products in advance - only service companies able to segment the market that have fixed capacity and perishable inventory

in the HQ case, why is it good choice for the new market to have extra-capacity? - because it allows to overproduce and so to have stocks to absorb peaks of demand - because it impacts on product quality and so on customer satisfaction - because it allows to absorb possible fluctuations in demand volume without using stocks - because it allows to exploit economies of scale

Rank Order Clustering is a Lean practice for - reducing setups - identifying wastes - defining product families - creating the pull

``` Operations capabilities are classified as “externally supportive” if they A. Hold the organization back B. Are clearly the best industry C. Redefine industry expectations D. Are as good as competitors ```

Which is the shortest time in an operations system? - lead time - value adding time - throughput time - not value adding time

Which characteristic belongs to a professional service shop compered to a professional service? - attention to quality - request of knowledge sharing - attention to conformance - product innovation

Considering a manufacturing company producing machine tools, define which activity is value adding - inserting a ball bearing on its shaft - planning internal and external operators activities for the next week - testing a product before sending it to the customer - bringing the electric motors from the warehouse to the place where the machine tool is assembled

The assembly stage of Ryccar Spa company processes 5 variants of bikes and works 1350 min/day. Average demand is equal to 50 bikes/day. Assembly stage is fully dedicated, and its availability is 75%. Cycle time to assemble bikes is 18 min/bike. Assembly stage requires a setup every time the variant change. Changeover time is equal to 35 min/setup. Which of the following EPE for the assembly stage is the correct one? - EPE = 0,79 days - EPE = 1,16 days - EPE = 1,45 days - EPE = 0,38 days

When orders in Pre-Shop-Pool reach the upper limit, the company should: - decrease order intake - foster sales - decrease capacity - selling shorter delivery time to customer

PDCA is a methodology for: - adopting scientific approach in problem setting and problem solving - reducing level of stocks in production department - optimizing space occupied in assembly line - reducing time for implementing new solutions

The impact of Heijunka box is: - reducing bullwhip effect - reducing setups - increasing safety stocks - creating continuous flow

Which characteristics belongs to a performance that is classified as Order Loser? - company9s quality performance is very good - company is excluded as potential supplier by customer - if company9s performance improves, the company has a competitive advantage against competitors - the performance defines the competitive advantage of the company

In HQ case, on which performance does the choice of investing in a small number of big machines impact? - higher quality of design thanks to better setting of machines - lower flexibility of plan thanks to lower number of required setups - higher speed (time) thanks to shorter cycle time - higher price thanks to low number of employees needed

According to KDAM (Key Decisional Area Matrix), DHL transport services belongs to cluster - service project - service factory - DIY service - Service partnership

Which managerial and organizational elements strengthen the concept of Shouldice? - being able to provide the hernia surgery in day hospital (short and predictable time) - making patients wait a long time before being accepted by the hospital (long queue) in order to make them aware of the value of the service provided - frequent interviews to patients not satisfied by other hospitals in better defining operations - presentation on the surgery held by the medical staff to patients and the possibility for the patients to meet both employees and other patients in the canteen to share experience

How would you compute the variability? A. The difference between the average value and the actual value B. The difference between the average value and the forecasted value C. The difference between the average value and the forecasted value D. The difference between the actual value and the forecasted value  

How would you define the Heuristic EMSR method? - An iterative method used to set the right overbooking strategy by appropriately allocating the available capacity whenever there are more than two classes of customers. The computation starts from the cheapest class. - An iterative method used to maximize the profit by appropriately allocating the available capacity whenever there are only three classes of customers. The computation starts from the cheapest class. - An iterative method used to maximize the profit by appropriately allocating the available capacity whenever there are more than two classes of customers. The computation starts from the most expensive class. - An iterative method used to maximize the profit by appropriately allocating available capacity whenever there are only three classes of customers. The computation starts from the most expensive class.

In the new market for HQ - customers require a large variety of products so then after-sales service is required to assist clients. - customers require a large variety of products so then variety and flexibility performance play a key role. - customers require a small variety of products that are ordered in advance. - customers require a small variety of products so the focus is on product flexibility.

What are the

# Choose the correct sentence: - The no-show phenomenon cannot be managed with the overbooking. - The no-show phenomenon characterises only full price customers. - The no-show phenomenon could characterise both full and discounted price customers. - The no-show phenomenon characterises only discounted price customers.

In a service company, which benefits does the centralization of back-office activities give? - Shorter lead-times - Less volume variability - Activities overlapping - Greater flexibility

Calculate the revenues of an event knowing that it can hold up to 500 participants, Full price = 200 euros, Discounted price = 100 euros, PL = 240, and full price ticket holders get to have as a gift a gadget at the day of the event that costs 15 euros. - R=200X + (500-240)*100 - R=(200-15)*X + (500-240)*X - R=200*240 + 100*(500-240) - R=(200+15)*X + (500-240)*100

In a COVID testing clinic, a patient enters the waiting area then the testing area and then the payment area. How much is the probability of the system being empty knowing that the probabilities of each of the subsystems being empty are 0.1, 0.2, 0.3 respectively? - P= max of all probabilities = 0.3 - P=0.1+0.2+0.3=0.6 - P=0.1*0.2*0.3=0.006 - P=(0.1+0.2+0.3)/3=0.2

Lean Innovation concepts drive R&D teams to tackle wastes in order to 2 Reduce time devoted to product features not desired by customers 2 Reduce time for finding new customers 2 Execute many projects simultaneously 2 Reduce time necessary to perform market research

``` Considering a production line, if you want to improve flexibility of planning, which lean technique do you execute? 2 5S 2 Kanban 2 SMED 2 Value Stream Mapping ```

``` What are the benefits of small-scale capacity increments compared to big scale increments? 2 Financing availability 2 None of the answers 2 Over utilization costs 2 Economies of scale ```

``` For a local event, one can buy a 20-day advance ticket for only 50¬. The regular full-fare price for the ticket is 70¬. Participants of the events will be offered a buffet for 20¬ per person, the dinner expenses are provided by a local sponsor 2 Cu= 70-50=20 2 Cu=70-50-20=0 2 Cu= 70-50+20=40 2 Cu=70 ```

For Shouldice Hospital, which are the drawbacks of opening a second clinic (even outside Canada)? 2 The difficulties of replicating the same concept, especially for what regards hard elements (patients9 rooms, stairs, surgery rooms with U shape&) 2 The difficulties in guaranteeing the same duration and predictability of hernia surgeries 2 The difficulty in hiring new doctors and staff 2 The difficulties of replicating the same concept, especially for what regards soft elements (bond among doctors and staff, relationship with patients, and standard procedure of hernia surgery)

Which is the most probable decision you can find if a company decides to drive digital transformation through lean principles? 2 Automations in order to exploit new technologies for increasing capacity 2 IoT for making data available to operators for taking decision 2 Investment in real time scheduling 2 Supplier visibility in forecasts, orders, and inventories in order to anticipate sto

ean organizations are characterized by 2 Flat organization composed by many small teams, high levels of power delegation to people 2 Flat organization composed by few large teams, high level of power delegation to team officers 2 Hierarchical organization composed by few large teams, low levels of power delegations to team officers 2 Hierarchical organization composed by many large teams, low level of power delegation to people

knowing that the probability to sell a number of tickets for a gala dinner less than 190 equals to 80% and the demand is described by a normal distribution with mean 150 and Z=1.25, how much is the standard deviation? a) 􏰁=152 b) 􏰁=32 c) 􏰁=120 d) 􏰁=0.2

Shouldice hospital plays mainly on two main levers to provide customers with such a high well- recognized value. Which are those levers? 2 High specialization and low price 2 High specialization (only one surgery) and high competence of its own employees 2 Low price and high competences of its own employees 2 High competences of its own employees that enable Shouldice to deliver above-average quality

you are a manager of a restaurant; if your service process (output) is affected by variability, which lever do you invest in? 2 Standardization of activities 2 Increasing customer participation in the process 2 Reservation system 2 Promotion