Operations - Strategies Flashcards
what are performance objectives
goals that relate to particular aspects of the transformation processes - they help inform operations strategies
what are operation strategies
strategies based off the need to achieve performance goals
what is quality as a PO
- quality of design
- quality of conformance
- quality of service
what is speed as a PO
refers to the time it takes for the production and the operations processes to respond to changes in market demand
what is dependability as a PO
refers to how consistent and reliable a businesses products are
What is flexibility as a PO
refers to how quickly operations processes can adjust to changed in the market eg. changes in market demand cause a pressure on capacity
What is customisation as PO
refers to the creation of individualised products to meet the specific needs of customers
What is cost as a PO
as a performance objective refers to the minimisation of expenses so that operations processes are conducted as cheaply as possible
why is new product design and development important
enables a business to grow and attain a competitive advantge
what are the approaches to new product design/ development
- customer preference
- changes and innovation in technology
what are considerations that have to be made when launching a new product
quality
supply chain management,
output capacity
cost
what are considerations that have to be made when launching a new product
- provision of explicit services
- anticipated implicit services
- whether goods are required in the delivery of the service
what are explicit services
TANGIBLE service - the aspect of the service being provided such as the application of time, expertise,
skill and effort.
what are implicit services
INTANGIBLE - psychological wellbeing - the feeling of being looked after
how does new product and service design influence
