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HSC business studies > Operations - Influences > Flashcards

Operations - Influences Flashcards

1
Q

define influences

A

anything that has an impact on the way a business performs

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2
Q

define globalisation

A

the process by which businesses develop international influence or start operating on an international scale
- the removal of trade barriers between nations
- characterised by an increasing integration between national economies

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3
Q

impact of globalisation on operations

A
  • can be a threat or opportunity for businesses
  • operations structured around a series of global production, facilities, manufacturing plans and global inventory management/ sourcing
  • large businesses increasingly orient practises towards the global market to meet needs of global consumers
  • global consumers and businesses seek global brands and tend to seek standardised products - both for goods and services
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4
Q

disadvantages of globalisation

A
  • more risk
  • language barriers
  • more competition
  • cultural barriers (ethics)
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5
Q

define supply chain

A

refers to the range of suppliers a business has and the nature of its relationship with those suppliers

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6
Q

what is relationship between supply chain management and the global web

A
  • due to globalisation, businesses can now source globally
  • For large businesses, their range of suppliers create a network called the global web of low cost, low risks and high quality suppliers
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7
Q

the influence of globalisation on qantas

A
  • outsources functions (eg. maintenance and IT ) to lower operational costs
  • expansion into new markets –> 70+% of assets geared towards global market
    -had to compete on cost leadership
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8
Q

define technology (in relation of operations)

A

design and/ or application of innovative devices, methods and machinery upon operations processes

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9
Q

ways technology is used in the administration of operations

A
  • planning technologies and other scheduling and sequencing tools (MRP, CPA, gantt charts )
  • office technologies (computers, scanners, facsimile machines)
  • software eg. word processing, spreadsheeting programs)
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10
Q

ways technology is used in operations processes

A
  • large machines in manufacturing plants (assembly line production)
  • robotics in production processes that require great precision
  • use of CAD and CIM technologies
  • rapid manufacturing and tooling technologies
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11
Q

whats the difference between CAD and CAM

A

CAD = computer aided design
- tech that allows architects, engineers and designers to draw and adjust designs using a computer
CAM = computer aided manufacture
- computer technology that directly links the design process to the manufacture process using computers

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12
Q

influence of technology on qantas

A
  • utilises newer and more efficient planes (lower fuel consumption, increased capacity and enhanced customer experience eg. bigger windows, more quiet)
  • data capture and digital transformation tech allows customers to check in online - qantas saves paper costs and personnel
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13
Q

define quality expectations

A
  • how well designed, made and functional goods are
  • the degree of competence with which services are organised and delivered
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14
Q

what is the relationship between quality and expectations

A
  • quality and expectations CAN’T be separated (intrinsically connected)
  • customer expectations determine the way products are designed, created and delivered to customers
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15
Q

how can quality expectations affect operations - goods

A
  • quality of design eg. materials used
  • fitness for purpose
  • durability eg. how reliable and long lasting the product is
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16
Q

how can quality control affect operations - services

A
  • professionalism and reliability of the service provider
  • level of customisation
17
Q

qantas and quality expectations

A
  • certified 4 star airline by skytrax - global benchmark for airline quality
  • recognises that customers make purchase decisions based on expectation of quality -> customer charter
  • faced criticism for a drop in consumer standards after operations resumed following covid -> chaos at airports, mishandled luggage, flight delays -> adversely affected brand preference
18
Q

define cost based competition

A

strategy derived from determining break even point and then applying strategies to create costs advantages over competitors

19
Q

qantas and cost based competition

A
  • Australia’s aviation policies foster a highly competitive environment fostering liberal entry rights for domestic and international markets → attracted foreign competitors, intensifying competition for passengers, particularly on international routes
  • To stay globally competitive, qantas maintains a constant focus on minimising costs through technology adoption, alliances, outsourcing, HR reforms and operational restructuring
20
Q

define government policies

A

political decisions affect business rules and regulations, which directly impact operations management

21
Q

qantas and govt policies

A
  • affected by local, state and federal govts
  • federal govt has been increasing access to qantas protected international routes eg. delta, virgin airlines, emirates → increased competition resulted in reduced profitability for qantas
  • Hundreds of millions of dollars in expenses due to the carbon tax introduced by the federal government in 2012
22
Q

define legal regulations

A

the laws that a business has to comply with (compliance)

23
Q

whats the difference between govt policies and legal regulations

A

legal regulations are more specific than govt policies

24
Q

what are compliance costs?

A

expenses that are associated with the meeting of legal regulations eg. cost of training employees, regulatory reporting costs

25
Q

what is an example of a legal regulation (law) that businesses have to follow?

A
  • WHS laws –> safe working conditions, training, equipment
  • fair work laws –> fair pay
  • anti discrimination laws
26
Q

what legal regulations impact qantas?

A
  • Civil aviation safety authority (casa) → regulatory oversight and mandated to maintain operating licence
  • State govt regulations eg. occupational health and safety, anti discrimination and workers compensation
  • Qantas sale act 1992 → fed govt imposes restrictions on foreign investment → restricts the companies access to equity capital
27
Q

define environmental sustainability (in relation to business)

A

business operations shaped around practises that consume resources today without compromising access to those resources for future generation (intergenerational equality)

28
Q

how does qantas stay environmentally sustainable?

A
  • Minimising water consumption by utilising recycled water for aircraft planning
  • Decreasing electricity consumption though introduction of a new tri plant generation plan
  • Sustainable aviation fuel
29
Q

define CSR

A

open and accountable business action based on respect for people, communities and the broader environment

30
Q

define ethical responsibility

A

ethical responsibility involves businesses going beyond the law and taking into account broader social, community and environmental concerns

31
Q

define environmental and social responsibility

A

refers to the idea that businesses must recognise the balance between economic growth and management of environmental concerns
–> There is a growing social/ customer expectation that products should be ‘clean, green and safe’

32
Q

qantas and CSR

A
  • enforcing strict requirements of its suppliers, prohibiting use of child labour, forced labour and involuntary labour
  • taking a leading stance on vaccinations and employee mental health
  • donating millions to charitable causes towards the community (make a wish australia, unicef)
33
Q

three main aspects of environmental stability

A
  1. sustainable use of renewable resources
  2. reduction in the use of non renewable resources
    - application of the precautionary method
34
Q

what is the precautionary method?

A

uncertain environmental impacts means business should take action that cause least environmental damage

35
Q

what is the triple bottom line?

A

people, planet and profit

HSC business studies (17 decks)

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