Operations RIPS

Question 1

Roles of Operations:
DIGC

Answer 1

Differentiation
Interdependence
Goods and Services in Other Industries
Cost Leaderships

Question 2

Influences of Operations:
GTQC GLEC

Answer 2

Globalisation
Technology
Quality Expectations
Cost-based Competition
Government Regulations
Legal Regulations
Environmental
Corporate Social Responsibility

Question 3

Processes of Operations:
ITO

Answer 3

Inputs
Transformed/ing Resources (Process)
Outputs

Question 4

Transformational Resources:
MIC HF

Answer 4

ed:
Materials
Information
Customers

ing:
Human Resources
Facilities

Question 5

Transformational Processes:
M(c)TTP4V2S

Answer 5

Monitoring and Controlling
Technology
Task Design
Process Layout
Volume
Variety
Variation
Visibility
Sequencing
Scheduling

Question 6

Outputs:
CW

Answer 6

Customer Service
Warranties

Question 7

Marketing Strategies:
PNS OT IQ RG

Answer 7

Performance Objectives
New Product/Service Design and Dev
Supply Chain Management
Outsourcing
Technology
Inventory Management
Quality Management
overcoming Resistance to Change
Global Factors

Question 8

Performance Objectives
Queen sits down for chocolate cake.

Answer 8

Quality
Speed
Dependability
Flexibility
Customisation
Cost