Operations Management Performance Management and Impact of Measures on Behavior

Question 1

What are the examples of financial measures?

Answer 1

Profit, ROI, Variance Analysis, and Balanced Scorecard

Question 2

What productivity ratio reflects the quantity of all output produced relative to the costs of all inputs used?

Answer 2

Total Factor Productivity Ratios

Question 3

What productivity ratio relects the quantity of output produced relative to the quantity of individual input used?

Answer 3

Partial Productivity Ratios

Question 4

Calculation for total factor productivity ratios

Answer 4

Output/Total Costs

Question 5

Calculation for partial productivity ratios

Answer 5

Output/Specific quantity

Question 6

What are techniques to find and analyze problems?

Answer 6

internal benchmarks

Question 7

What type of diagram is a histogram and demonstrates the frequency of defects from highest to lowest frequency?

Answer 7

Pareto Diagrams

Question 8

What diagram is used to identify the sources of problems in the production process?

Answer 8

Fishbone Diagram

Question 9

What are the characteristics of effective performance measures?

Answer 9

Promote achievement of goals, understood by employee, and objective and easily measured

Question 10

What type of marketing is a single sale?

Answer 10

Transaction marketing

Question 11

What type of marketing is target groups?

Answer 11

Database marketing

Question 12

What type of marketing is internet?

Answer 12

E-marketing

Question 13

What type of marketing is relationships and referrals?

Answer 13

Networking marketing