Operations Management Infulences Flashcards
How does Globalisation affect Operations?
Globalisation affects operations by removing trade barriers between nations, leading to increased integration between national economies. This results in a high degree of transfer of capital, labour, financial resources, technology, and ideas.
For businesses like Qantas, globalisation provides opportunities for cost reductions through outsourcing non-core functions such as maintenance and IT to countries with lower wages but highly skilled labour markets.
How does Technology influence Operations?
Technology influences operations by** improving the design, construction, and application** of innovative devices, machinery, and methods.
can help differentiate the quality of its products
Additionally, technology enables better communication and efficiency in production processes.
how does quality expectations influence operations?
Quality expectations influence operations by determining how products are designed, created, and delivered to customers. Operations must follow particular standards or prescribed levels of excellence to meet these expectations.
At Qantas, there is constant pressure on operations to ensure customer expectations are fully met. This includes ensuring flights meet high-quality standards in terms of service delivery and overall customer experience.
Note*assessing warranty claims allows businesses to adjust their transformation processes to become more effective and dependable.
What are the quality expectations for both goods and services?
For goods, quality expectations include durability, quality of design, and fitness for purpose.
For services, they include the level of customization, reliability of the service provider, and professionalism.
