Operations Management- Customer Service Flashcards
0
Q
Ways of implementing and monitoring customer service
A
- customer surveys
- mystery shoppers
- focus groups
- training staff
1
Q
How to meet customer expectations
A
- giving the customers the product or service they want
- friendly staff
- dealing with complaints well
2
Q
Benefits of a high level of customer service
A
- customers return
- USP
- competitive advantage
- improves rep
