operations management Flashcards
define operations management
coordination of resources within a business to achieve the efficient and effective output of finished good or services sold to the customer
what is the relationship between operations management and business objectives
businesses need a good product/service that meets the needs of the market to be able to achieve objectives
what can operations management influence
quality, cost and availability of a businesses product
example of relationship between objectives and operations
coffee organisation has the objective to increase market share by offering outstanding quality to community
define operations system
process that determines the way in which resources are converted into final goods and services for customers
what are the three key elements of an operations system
inputs
processes
outputs
define inputs
resources used in the process of production including
- human resources
- facilities and equipment
define processes
activities that help transform the inputs into final outputs which impact
- quality
- amount of wastage
define outputs
finished goods and services that are produced
example inputs car manufacturer
materials, employees, time
example outputs car manufacturer
completed car
example processes car manufacturer
assembling, welding, testing, painting
define manufacturing
transforms inputs into tangible outputs (used at a later time) little customer input
define services
transforms inputs into intangible outputs (used immediately) high customer input
define csr
businesses ongoing commitment to operate in an economically, socially and environmentally sustainable manner while considering the interests of diverse stakeholders
