MANAGING EMPLOYEES - 2B Flashcards
define training
aimed at improving an employees skills, knowledge, attitudes and behaviour to allow employees to do these jobs more efficiently than before
define on the job training
learning from exisiting employees on an employees current job, how to perform the job more efficiently
examples of on the job training
coaching
mentoring
job rotation
job shadowing
advantages of on the job training
reduced cost
learning skills directly related to job
disadvantages of on the job training
may learn bad habits
unlikely to learn broader skills
define off the job training
learning from professional instructors away from the business as to how employee can perform more efficiently
examples of off the job training
conferences
lectures
simulations
workshops
advantages of off the job training
less likely to be distracted by current workers
develops employee morale
disadvantages of off the job training
increased cost of program
cost because employee absent from work
define performance management
process used to evaluate and improve individual and business performance
what are the 4 performance management skills
management by objectives
performance appraisal
self evaluation
employee observation
define management by objectives
program where manager and employees collaboratively set clear objectives
advantage/disadvantage of MBO
builds strong relationships
time consuming
define performance appraisal
measures an employees performance, provides feedback and develops new objectives
advantage/disadvantage of performance appraisal
tells employee what they are doing wrong
could develop discrepancies
define self evaluation
employees assess their own performance related to predetermined objectives
advantage/disadvantage self evaluation
opportunity for building relationships between manager and employee
consistency low due to peoples self confidence
define employee observation
employees performance is evaluated by watching them in action using 360 degree feedback
what is 360 degree feedback
feedback given from all different stakeholders that have different contact with employee
advantage/disadvantage of employee observation
better assessment due to real life viewing
employees may be nervous decreasing performance
define termination
employee leaves a particular workplace, ending the employment relationship
two types of termination
voluntary and involuntary
define retirement
employee decides to leave business. business must help in this transition
entitlement and transition issues of retirement
employees entitled to any acured benefits, employee gradually transitions into retirement
define resignation
employee voluntarily leaves the business. this may be due to
- promotion at other business
- change of career
entitlement and transition issues of resignation
entitlements in the form of payment for completed work, employee must give notice
define redundancy
employee leaves business because their job is no longer needed.
- voluntary: employees nominate themself
- involuntary: employees asked to leave business
entitlements and transition issues of redundancy
employees entitled to redundancy package, notice, time off work
transition issues including counselling, career advice, training
define dismissal
employee is terminated due to unacceptable behaviour or performance
summary/on notice dismissal
summary - employee commits a serious breach of contract etc.
on notice - employee not performing to satisfactory
entitlements and transition issues of dismissal
employees entitled to pay accured benefits
some businesses introduce career transition services
define unfair dismissal
occurs when an employee has been dismissed in a harsh, unjust, unreasonable manner
examples of unfair dismissal
absence from work
discrimination
its important that employers know the law and are trained to handle dismissals
define workplace relations
relationship and communication shared between employees and their employer, in terms of wages, employment conditions and disputes
what is the overall goal of workplace relations
- employees are satisfied with wages/conditons
- businesses remain productive
- disputes are minimised
who are the 5 key participants
- employees
- human resource manager
- union
- employer associations
- fair work commission
what are employees involved in
-carry out responsibilities
define employees
those that work within the business
define human resource manager
responsible for managing the relationship between employees and the business
what is the human resource manager involved in
-represent employers
define union
represent and offer advice to employees with workplace relations
what is the union involved in
-offer advice to employees
define employer associations
represent and offer advice to employers with workplace relation issues
what are employer associations involved in
-advising employees in disputes
define fair work commission
Australias independent workplace relations tribunal
what does the FWC involve
-approve workplace agreements
what are the 4 types of agreements in place to determine wages and employment conditions
national employment standards
awards
collective agreements
individual employment contract
define national employment standards
outlined through Fair Work Act 2009: including maximum weekly hours parental leave etc.
define awards
set out the minimum wages and working conditions for a particular industry and are then reviewed by the FWC
define collective agreements
workplace agreement between employer and employee reached through enterprise bargaining with the goal of reaching an agreement
what is the individual flexibility agreement
all collective agreements must have flexibility in order to suit different employees needs
define individual employment contracts
signing a legal contract with the employer regarding wages and conditions, often for highly paid employees
5 reasons why disputes arise
job security
negotiation of new wage agreements
discipline issues
harassment or bullying
define industrial action
may be taken if enterprise bargaining has broken down
examples of industrial action
- strikes
- stop work meeting
- lockouts
define protected industrial action
industrial actions approved by the FWC
define unprotected industrial action
is unlawful and damages can be sought
what are three methods for solving disputes
grievance procedures
mediation
arbitration
define grievance procedures
formal process where an employee resolves matters relating to complaints in the workplace
define mediation
third party facilitates the conversation, but employees still make final decision
define arbitration
both parties put case forward to independent third party where they make the final decision
