efficiency and effectiveness Flashcards
define effectiveness
the extent to which the stated objectives are achieved
define efficiency
the way a business uses its resources
define materials management
managing the ways materials are received and stored to ensure the right amount of materials are available when required
what must managers make sure of
materials are in the right place, at the right time, in the right quantities with the desired quality
define quality management
management of the production process that5 ensures the outputs produced are consistently reliable and durable
define waste minimisation
process of reducing the amount of discarded resources created by the business operations system
what are some common waste minimisation techniques
improving quality
implementing technology
recycling materials
define lean management
reviews all processes with the aim to maximise customer value whilst reducing waste
what are 3 areas of waste
transportation-unnecessary transport
waiting-time between processes
defects- reducing defects and errors
what are the 5S’s
SORT: Clear out any unnecessary items
SET: give everything a place
SHINE: keep it tidy, clean and organised
STANDARDISE: stability, things done in same way
SUSTAIN: embedding into all processes
define quality control
ensures that manufactured goods and services adhere to set criteria by performing regular checks
define quality assurance
business meets a set of predetermined quality standards set by an independent body
define total quality management
principle that every staff member must be committed to maintaining high standards in operations eg. quality circles
define forecasting
uses past data trends to determine future events so that decisions can be made around materials
define master production schedule
outlines what is to be produced, in what quantities and when allowing businesses to plan
