Operations Management Flashcards

1
Q

What are the different types of production? Outline them.

A

batch - each batch goes through each stage together (pottery)
job - single item, specific needs
cell - employees in teams each with a process
flow - continuous of standardized product

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2
Q

What is meant by added value?

A

difference between actual price charged for a product and the actual cost of making the product

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3
Q

What is meant by productivity?

A

measure of output per unit of input

considers the relationship between inputs and outputs

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4
Q

Calculate productivity

A

output/input

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5
Q

calculate labour productivity

A

average output / average number of employees

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6
Q

Define economies of scale

A

unit costs fall as output rises

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7
Q

list 3 of the 6 internal economies of scale

A
purchasing
financial
managerial
technical
marketing
risk-bearing
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8
Q

list the 2 external economies of scale

A

concentration of industry (skilled workers move to that area)
information (access to data or market research)

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9
Q

Define disconomies of scale

A

unit costs rise as a result of increased scale of production

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10
Q

What is capacity?

A

maximum that a firm can produce in a given period with available resources

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11
Q

what is capacity utilisation?

A

% of total capacity that is actually being achieved

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12
Q

What is stock control?

A

keeping just the right amount of stock at one time

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13
Q

What is JIT?

A

just in time

ordering stock just in time so that you don’t run out

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14
Q

What is lean production?

A

being as efficient as possible

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15
Q

What is fixed reordering?

A

business reorders at a given fixed time

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16
Q

What is buffer stock?

A

difference between minimum stock level and holding no stock

17
Q

What is economic order level?

A

represents the attempt to balance cost of holding stock and amount of stock that is ordered

18
Q

What is JIDOKA?

A
mistake spotting in production with specialist staff checking
andon lights (green and red)
19
Q

What is TOTAL QUALITY MANAGEMENT?

A

each stage is checked to stop faults

20
Q

What is KAIZEN?

A

continuous improvement, not just the mistake spotting

improving areas of the production process

21
Q

What are QUALITY CIRCLES?

A

team meetings in working hours to discuss problems related to working environment etc

22
Q

Differentiate between outsourcing and offshoring?

A

outsourcing - someone else does the work for you

offshoring - overseas work done

23
Q

Define outsourcing

A

use of third party to undertake specific jobs or contract rather than employing into the business