operations management

Question 1

what is operations management

Answer 1

the managing of the process that transforms resources into goods/ services

Question 2

define outputs

Answer 2

the finished products purchased by a customer.

Question 3

what are the results of effective operations management

Answer 3

increase productivity

become more competitive

Question 4

define transformation processes

Answer 4

what is done to inputs to transform them into the finished product

Question 5

list the 9 inputs

Answer 5

raw materials
components
human resources
technology
capital (Hand made objects eg. axe, knife hammer)
plant (fixed capital eg. store room, fridges)
equipment (tools that assist with the transformation eg. vehicle)
information and knowledge
time

Question 6

what are the elements

Answer 6

inputs
processes
outputs

Question 7

5 kpi’s for evaluation of operations management

Answer 7

efficiency improvements that are measured by productivity growth
level of waste
customer satisfaction measured by number of repeat orders
customer satisfaction as ordered by number of returned products
level of profit

Question 8

what is materials management

Answer 8

materials management refers to the systems that are implemented to ensure that the right materials are available in the right number for the right cost when required

Question 9

what are the different options for an operations manager in terms of facility design

Answer 9

office buildings
-open with shared workspace
-closed with seperate offices
retail
-layout according to items sold eg coles
-layout according to brands
different layouts
-product layout
-process layout
-fixed position layout

Question 10

define inputs

Answer 10

the resources necessary to make the product

Question 11

what are the 4 strategies of operations management

Answer 11

facilities design and layout
materials management
management of quality
technology

Question 12

what are the 3 manufacturing and service layouts

Answer 12

fixed position layout-where the size and nature of the product mean that resources are brought to it
product layout- where the products move along an assembly line as stages of work are completed
process layout- where work stations are grouped together according to their function

Question 13

what is master production schedule

Answer 13

a document that shows what the business plans to produce and how they plan to produce it within a given time frame

Question 14

what is materials requirement planning

Answer 14

the process of outlining all of the materials needed to complete the production targets that have been set out in the mps

Question 15

what is the supply chain

Answer 15

it is the system of planning and management of the whole supply process all the way from finding a source to buying it to storage, and the development of partnerships with suppliers and customers

Question 16

whatis just in time

Answer 16

its an inventory management system that aims to avoid holdin stock, supplies arrive just as they are needed for production. the manager keeps just enough materials on hand to get through the next production cycle

Question 17

what is one condition JIT

Answer 17

must have a very good partnership with suppliers

Question 18

what are the 4 most used quality management strategies and explain them

Answer 18

==total quality management==
- the belief in continuous improvement
-emphasis on teamwork and employee participation
-main aim is customer satisfaction
==quality control==
- a reactive way of stopping products not up to the quality standard from getting to the customer
-reactive not proactive
==iso 9000 quality assurance==
- it is proactive
-meeting predetermined quality standards
-iso 9000 is an external certification body that assures customers that the organisation meets its international standards
==total productive maintenance==
production machinery is maintained to prevent problems.

Question 19

in what ways can technology help an operations manager

Answer 19

increased production
improved quality
fewer errors
less waste

Question 20

what are the production options

Answer 20

batch production
project
mass production
mass customisation
continuous flow production

Question 21

what is cad

Answer 21

computer aided design

Question 22

what is cnc/cam

Answer 22

computer numerical control is the control of machinery, tools and equipment through a computer

Question 23

what is cim

Answer 23

computer integrated manufacturing is the combination of cnc and cad and controls production from start to finish

Question 24

name the 4 types of technology

Answer 24

robotics
cnc
cad

cim

Question 25

what are 3 problems associated with implementation of technology

Answer 25

cost
training of employees of how to use it
redundancies as technology can sometimes replace workers

Question 26

how can you be ethial and socially responsible in the operations system

Answer 26

inputs- sourced from companies that operate ethically
transformation process- do not cause pollution in the process
outputs- the goods or services should not cause problems for society