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Business Management > HR > Flashcards

HR Flashcards

1
Q

what is the human resource manager responsible for

A

the human resource manager is responsible for workplace tasks that relate to the employment and retention of employees

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2
Q

what are the 4 employee expectations

A

conditions of employment
occupational health and safety
job security
work/life balance

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3
Q

what is involved in conditions of employment

A

physical environment
remuneration
professional enviornment

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4
Q

what is occupational health and safety

A

workers have the right to expect their workplpace to be safe and not affect their health-time)

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5
Q

4 examples of work life balance

A 
family leave
parental leave
child care
flexible work arrangements 
(job share, telecomutting, flexi-time)
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6
Q

define motivation

A

the desire or drive to achieve a specific goal

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7
Q

why do hr managers motivate empployees

A

if motivated employees will:

work hard=increased productivity=greater profit

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8
Q

what is intrinsic and extrinsic motivation occupations

A

intrinsic motivaing workplaces is when the work itself is motivating and the employee enjoys doing it.
extrinsic motivating occupations is when the work itself is not sartrisfying enough so pay or other rewards is used to motivate

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9
Q

name the 5 steps of maslows pyramid

A 
physiological needs
safety and security needs
belonging needs
esteem needs
self actualisation
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10
Q

name the 2 different factors of herzbergs motivational theory and describe what they do

A

motivators- motivate employees

hygiene factors- cause dissatisfaction if they are not present

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11
Q

explain lockes theory

A

the theory that setting specific and challenging goals will lead to better task performance. goals are set constantly by others or by self

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12
Q

what is equal opportunity

A

ensuring that all people have access to career opportunities regardless of race, gender, age, religious beliefs

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13
Q

name 2 ways hrm could act in a socially responsible way

A

etcan LSO could allow employees to undertake work that benefits the community at the organisatiopn expense eg taking paid leave to do a community service
an LSO might also encourage family and community bonding through family friendly procedures, eg negotiating time for employees to attend family matters.

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14
Q

what are 6 extrinic motivatioonal tools that could be used

A 
money-pay or bonuses
career paths-promotion
recognition of good work-privately and publicly
encouragement and feedback
incentives
team building sessions
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15
Q

list 5 hygiene factors

A 
salary and benefits
company policies and administration practices
relationships with coworkers
physical working conditions
job security
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16
Q

list 6 motivator factors

A 
achievement
recognition
the work itself
responsibility
promotion
growth
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17
Q

what is human resource planning

A

its the process undertaken by management to ensure an adequate supply of competent and motivated people are available to complete the tasks to achive the organisational objectives

18
Q

what documents are prepared as a result of job analysis

A

job description

job specification

19
Q

what is job description

A

a written description of the jobs title, duties and responsibilities.

20
Q

what is job specification

A

the outline of the personal skills, and characteristics rewuired to complete a job

21
Q

name 7 recruitment methods

A 
recruitment agencies
through a businesses own website
Advertising 
internal
outplacement firms
Graduate recruitment
online
22
Q

what is the selection process

A

1.appliacations that are not suitable are screened out
2.a short list is developed
3.applicants are contacted and interviewed
4.some form of testing may be involved
5.backround or medical checks may be required
6.referees are contacted
7,succesful applicant is notified
9.non-succesful applicants are notified

23
Q

What are 3 factors that can influence the type of remuneration offered to new employees

A

whether the staff are covered by an agreement
whether it is a management position or not
what the employee earned at their previous position

24
Q

what is induction

A

the aim of induction is to familiarise the new employee with the workplace so that they can perform to their maximum ability as soon as possible

25
Q

what are 3 benefits of a good induction

A

the employee will be comfortable with the organisation and its corporate culture therefore will be able to adapt quicker
the employee will feel valued which will lead to higher motivation
create a good impression of the organisation which will reduce staff turnover

26
Q

define training

A

the process of providing an employee with the knowledge or specific skills needed to do a job

27
Q

what is the difference between training and development

A

training is more to do with the present and what skills are needed at the moment
development is more towards the future and opportunity for growth

28
Q

what are the 2 types of reward

A

financial

non-financial

29
Q

define performance appraisals

A

the evaluations of an employees performance at the workplace over a period of time

30
Q

performance appraisals generally do what

A

occur at regular intervals
evaluate the employees performance against their job description, the organisations goals and personal goals
are a chance to set goals again
can assist in developing career paths

31
Q

what are thepossible outcomes of performance appraisal

A

the performance is found to be unsatisfactory- training or other consequences may follow
the performance is found to be satisfactory- positive consequences may follow

32
Q

what are the 4 types of termination and explain them

A

resignation-when someone voluntarily leaves an organisation usually to find work somewhere else
retirement- when an employee voluntarily leaves the work force
redundancy- when an empoyee involuntarily has to leave an organisation as their position does no longer exist or they are no onger needed in the organisation
dismissal-when an employee is involuntarily forced to leave the job due to incompetence or in discipline

33
Q

what are 4 things that could happen after termination

A

reference-give a good reference for the worker
redundancy payout
leave payouts
exit interview-for voluntary termination to find out what was the cause

34
Q

what is the link between employee relations and business objective/strategy

A 
if a business can handle employee relations well then:
there will be less industrial disputes
fewer strikes
better levels of employee satisfaction
increased productivity
35
Q

what is the difference between centralised and de-centralised system of employee relations

A

centralised has NES for all fulltime workers in australia.
centralised also has modern awards which are industry specific

de-centralised has collective agreements that apply to a group of people in one workplace
individual contracts that maybe offered to employees earning over $100,000

36
Q

what are advantages and disadvantaes to a centralised system

A

ad:
easier and quicker for employers as no time is spent negotiating
can be fair because all employees will have same pay and conditions

dis:
may not be sufficient pa and conditions to attract high quality applicants
does not allow for the different circumstances of employers and employees and their priorities

37
Q

what are advantages and disadvantages to a decentralised system

A

ad:
employees and employers can negotiate the pay and conditions to best suit their priorities and circumstances
can attract high quality job applicants if pay and conditions are good

dis:
nnegotiations and fair work australia approval can be very time consuming

38
Q

what is the difference between awards, collective agreements and individual contracts

A

modern awards are industry wide and set out the pay and conditions for all workplaces in that industry
collective agreement covers a number of employees in a workplace outlined pay and conditions
individual contracts can be offered to those earning over $100,000, negotiated on an individual level

39
Q

what are the 3 stages that the hrm will be involved with employee relations

A
  1. the hrm represents employers in the negotiation of new agreemants
  2. the HRM is responsible for immplementing the agreements properly
  3. HRMs may be required to negotiate in times of industrial unrest and disputes
40
Q

what are the best management styles to use for employee relations

A

participative & consultative (good communication)

41
Q

3 useful management skills for employee relations

A

negotiation
communication
time management

42
Q

What are the 4 common appraisal methods

A

Comparative standards
Absolute standards
MBO
Critical incident

Business Management (4 decks)

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