HR Flashcards
what is the human resource manager responsible for
the human resource manager is responsible for workplace tasks that relate to the employment and retention of employees
what are the 4 employee expectations
conditions of employment
occupational health and safety
job security
work/life balance
what is involved in conditions of employment
physical environment
remuneration
professional enviornment
what is occupational health and safety
workers have the right to expect their workplpace to be safe and not affect their health-time)
4 examples of work life balance
family leave parental leave child care flexible work arrangements (job share, telecomutting, flexi-time)
define motivation
the desire or drive to achieve a specific goal
why do hr managers motivate empployees
if motivated employees will:
work hard=increased productivity=greater profit
what is intrinsic and extrinsic motivation occupations
intrinsic motivaing workplaces is when the work itself is motivating and the employee enjoys doing it.
extrinsic motivating occupations is when the work itself is not sartrisfying enough so pay or other rewards is used to motivate
name the 5 steps of maslows pyramid
physiological needs safety and security needs belonging needs esteem needs self actualisation
name the 2 different factors of herzbergs motivational theory and describe what they do
motivators- motivate employees
hygiene factors- cause dissatisfaction if they are not present
explain lockes theory
the theory that setting specific and challenging goals will lead to better task performance. goals are set constantly by others or by self
what is equal opportunity
ensuring that all people have access to career opportunities regardless of race, gender, age, religious beliefs
name 2 ways hrm could act in a socially responsible way
etcan LSO could allow employees to undertake work that benefits the community at the organisatiopn expense eg taking paid leave to do a community service
an LSO might also encourage family and community bonding through family friendly procedures, eg negotiating time for employees to attend family matters.
what are 6 extrinic motivatioonal tools that could be used
money-pay or bonuses career paths-promotion recognition of good work-privately and publicly encouragement and feedback incentives team building sessions
list 5 hygiene factors
salary and benefits company policies and administration practices relationships with coworkers physical working conditions job security
list 6 motivator factors
achievement recognition the work itself responsibility promotion growth
what is human resource planning
its the process undertaken by management to ensure an adequate supply of competent and motivated people are available to complete the tasks to achive the organisational objectives
what documents are prepared as a result of job analysis
job description
job specification
what is job description
a written description of the jobs title, duties and responsibilities.
what is job specification
the outline of the personal skills, and characteristics rewuired to complete a job
name 7 recruitment methods
recruitment agencies through a businesses own website Advertising internal outplacement firms Graduate recruitment online
what is the selection process
1.appliacations that are not suitable are screened out
2.a short list is developed
3.applicants are contacted and interviewed
4.some form of testing may be involved
5.backround or medical checks may be required
6.referees are contacted
7,succesful applicant is notified
9.non-succesful applicants are notified
What are 3 factors that can influence the type of remuneration offered to new employees
whether the staff are covered by an agreement
whether it is a management position or not
what the employee earned at their previous position
what is induction
the aim of induction is to familiarise the new employee with the workplace so that they can perform to their maximum ability as soon as possible
what are 3 benefits of a good induction
the employee will be comfortable with the organisation and its corporate culture therefore will be able to adapt quicker
the employee will feel valued which will lead to higher motivation
create a good impression of the organisation which will reduce staff turnover
define training
the process of providing an employee with the knowledge or specific skills needed to do a job
what is the difference between training and development
training is more to do with the present and what skills are needed at the moment
development is more towards the future and opportunity for growth
what are the 2 types of reward
financial
non-financial
define performance appraisals
the evaluations of an employees performance at the workplace over a period of time
performance appraisals generally do what
occur at regular intervals
evaluate the employees performance against their job description, the organisations goals and personal goals
are a chance to set goals again
can assist in developing career paths
what are thepossible outcomes of performance appraisal
the performance is found to be unsatisfactory- training or other consequences may follow
the performance is found to be satisfactory- positive consequences may follow
what are the 4 types of termination and explain them
resignation-when someone voluntarily leaves an organisation usually to find work somewhere else
retirement- when an employee voluntarily leaves the work force
redundancy- when an empoyee involuntarily has to leave an organisation as their position does no longer exist or they are no onger needed in the organisation
dismissal-when an employee is involuntarily forced to leave the job due to incompetence or in discipline
what are 4 things that could happen after termination
reference-give a good reference for the worker
redundancy payout
leave payouts
exit interview-for voluntary termination to find out what was the cause
what is the link between employee relations and business objective/strategy
if a business can handle employee relations well then: there will be less industrial disputes fewer strikes better levels of employee satisfaction increased productivity
what is the difference between centralised and de-centralised system of employee relations
centralised has NES for all fulltime workers in australia.
centralised also has modern awards which are industry specific
de-centralised has collective agreements that apply to a group of people in one workplace
individual contracts that maybe offered to employees earning over $100,000
what are advantages and disadvantaes to a centralised system
ad:
easier and quicker for employers as no time is spent negotiating
can be fair because all employees will have same pay and conditions
dis:
may not be sufficient pa and conditions to attract high quality applicants
does not allow for the different circumstances of employers and employees and their priorities
what are advantages and disadvantages to a decentralised system
ad:
employees and employers can negotiate the pay and conditions to best suit their priorities and circumstances
can attract high quality job applicants if pay and conditions are good
dis:
nnegotiations and fair work australia approval can be very time consuming
what is the difference between awards, collective agreements and individual contracts
modern awards are industry wide and set out the pay and conditions for all workplaces in that industry
collective agreement covers a number of employees in a workplace outlined pay and conditions
individual contracts can be offered to those earning over $100,000, negotiated on an individual level
what are the 3 stages that the hrm will be involved with employee relations
- the hrm represents employers in the negotiation of new agreemants
- the HRM is responsible for immplementing the agreements properly
- HRMs may be required to negotiate in times of industrial unrest and disputes
what are the best management styles to use for employee relations
participative & consultative (good communication)
3 useful management skills for employee relations
negotiation
communication
time management
What are the 4 common appraisal methods
Comparative standards
Absolute standards
MBO
Critical incident
