change management

Question 1

what is organisational change

Answer 1

the process that alters the existing state of aspects of an organisation and creates a new form of them

Question 2

what are the 2 types of forces and define them

Answer 2

driving forces-those that apply pressure for the change to occur
restraining- those that repress the pressures for change

Question 3

list 8 driving/restraining forces

Answer 3

management
employees
time
competitors
low productivity
organisational inertia
legislation 
cost

Question 4

what are 4 characteristics of a low risk strategy

Answer 4

• communication about the details and implications of the change
• support in the form of training and encouragement
• employment of a change agent
• use a change model

Question 5

what are 2 characteristics of high risk management strategy

Answer 5

• manipulating information, manipulating workers by offering rewards
• threatening workers job security if they dont go along with the change

Question 6

what are the 5 possible impacts of change on the internal environment

Answer 6

• organisational restructure
• changed staffing levels
• redeployment, leading to training, rewriting job descriptions or even some job design
• altered corporate culture
• new or changed policies

Question 7

kotters theory for succesful change

Answer 7

1. create a sense of urgency-need to identify the need for change
2. assemble a group of people-right people to lead the organisation through change
3. create a vision for the organisation
4. communicate the vision- to all within the organisation
5. empower others- to act on the vision
6. plan to achieve short term gains- rather than looking at the big picture
7. consolidate all of the changes- this phase shows employees to not let up
8. institutionalise new approaches- create a new culture

Question 8

what is the role of leadership in change management

Answer 8

the change process relies on the qualities of a leader, decision making, to be a visionary and to communicate the vision. without strong leadership the change process amy fail as people lose enthusiasm for the project or actively resist it.