OPERATIONS, HR, FINACE, MARKETING ACRONYMS!!

Question 1

OPERATIONS: influences

Answer 1

GTQCGLEC

• Globalisation
• Technology
• Quality Expectations
• Cost-based competition
• Government policies
• Legal Regulation
• Environmental sustainability
• Corporate Social Responsibility

Question 2

OPERATIONS: processes (inputs)

Answer 2

TT

1. transformed - MIC (materials, information and customers)
2. transforming - FS (facilities and staff)

Question 3

OPERATIONS: processes (transformation processes)

Answer 3

ISTTP

• Influence of the 4 v’s
• Scheduling and sequencing
• technology
• task design
• process layout

Question 4

OPERATIONS: processes (outputs)

Answer 4

GC

• goods and services
• customer service warranties

Question 5

OPERATIONS: strategies

Answer 5

PSOTIQOG

• product design and development
• Supply Chain management
• Outsourcing
• Technology
• Inventory Management
• Quality Control
• Overcoming resistance to change
• Global factors

Question 6

OPERATIONS: effectiveness

Answer 6

QSDFCC

• Quality
• Speed
• Dependability
• Flexibility
• Customisation
• Cost

Question 7

HUMAN RESOURCES: influences

Answer 7

SLETSE

• Stakeholders
• Legal
• Economic
• Technology
• Social
• Ethics and Corporate Social Responsibility

Question 8

HUMAN RESOURCES: processes

Answer 8

ADMS

• Acquisition
• Development
• Maintenance
• Separation

Question 9

HUMAN RESOURCES: strategies

Answer 9

LJRTPRGW

• Leadership style
• Job design
• Recruitment
• Training and development
• Performance management
• Rewards
• Global
• Workplace disputes

Question 10

HUMAN RESOURCES: types of Workplace disputes

Answer 10

NMGCA

• Negotiation
• Mediation
• Grievance Procedures
• Conciliation (involvement of court)
• Arbitration (involvement of court)

Question 11

HUMAN RESOURCES: effectiveness

Answer 11

CBSAALW

• Corporate culture
• Benchmarking
• Staff turnover
• Absenteeism
• Accidents
• Level of disputation
• Worker Satisfaction

Question 12

FINANCE: influences

Answer 12

IEFGG

• Internal sources of finance
• External sources of finance
• Financial institutions
• Government influences
• Global Market influences

Question 13

FINANCE: processes

Answer 13

P(+i), M(+C), FLE

• Planing and implementing
• Monitoring and controlling
• Financial Ratios
• Limitations of financial reports
• Ethical issues related to Financial reports

Question 14

FINANCE: strategies

Answer 14

CWPG

• Cash flow management
• Working Capital management
• Profitability management
• Global Financial Management

Question 15

FINANCE: effectiveness

Answer 15

LPEGS

• Liquidity
• Profitability
• Efficiency
• Growth
• Solvency

Question 16

MARKETING: influences

Answer 16

CCE

• Consumer choice
• Consumer Laws
• Ethical influences

Question 17

MARKETING: processes

Answer 17

SMEIDI

• Situational analysis (SWOT)
• Market research
• Establishing marketing objectives
• Identifying target markets
• Developing marketing strategies
• Implementation, (monitoring + controlling)

Question 18

MARKETING: processes (steps to implementation)

Answer 18

1. developing a financial forecast
2. comparing actual and planned results
3. revising the marketing strategy

Question 19

MARKETING: strategies

Answer 19

MPPPPPEG

• Marketing segmentation (product/service differentiation, positioning)
• Products (Goods and/or services.. aka branding, packaging)
• Pricing
• Promotion
• Place/distribution
• People, processes, physical evidence
• E-marketing
• Global marketing

Question 20

MARKETING: effectiveness

Answer 20

SSMP

• Sales performance
• Sales analysis
• Market share
• Profitability

Question 21

FINANCE: limitations of financial reports

Answer 21

NE + CE + VA

• Normalised earnings
• Capitalised Expenses
• Valuing Assets