Operations Final Exam

Question 1

What is the PDCA model?

Answer 1

Plan, Do, Check, Act

Question 2

What are TQM tools?

Answer 2

Tools for generating ideas, organizing data, and identifying problems

Question 3

Productivity increases when,

Answer 3

Inputs decrease, while outputs remain the same

Question 4

Services often,

Answer 4

are knowledge based

Question 5

The three strategic approaches to competitive advantages are:

Answer 5

differentiation, cost leadership, and response

Question 6

Evaluating outsourcing providers by comparing their weighted average scores includes:

Answer 6

factor-rating analysis

Question 7

Core competencies are those strengths in a firm that include:

Answer 7

Specialized Skills, Unique Production Methods, Proprietary knowledge, and Things a Company Does Better Than Others

Question 8

One statement regarding the Gnatt chart that is true

Answer 8

They are visual devices that show the duration of activities in a project

Question 9

The critical path of a network is the:

Answer 9

longest-time path through the network

Question 10

Three popular measures of forecast accuracy are:

Answer 10

mean absolute deviation
mean squared error
mean absolute percent error

Question 11

What is group technology?

Answer 11

Identifies specific size, shape, and type of processing

Question 12

What are time series forecasts?

Answer 12

A series of events spaced out evenly by days, weeks, months, or years

Question 13

What are the 6 M’s in the cause and effect diagram?

Answer 13

Measurement, Materials, Methods, Mother Nature, Machinery, and Man Power, Effect is on the end.

Measure the materials for meth so mom’s machines have power.

Question 14

What are internal failure costs?

Answer 14

Producing defective parts before delivery

Question 15

What are external failure costs?

Answer 15

Defects discovered after delivery

Question 16

What is the purpose of a control chart?

Answer 16

Provide a statistical signal when assignable causes of variation are present

Question 17

A major in logistics is:

Answer 17

cost of shipping alternatives

Question 18

Inventory Turnover = ____________

Answer 18

Cost of Goods Sold / Inventory Investment

Question 19

The ability of a process to meet design specifications is called:

Answer 19

process capability

Question 20

Low volume, high variety processes are also known as:

Answer 20

Process Focused

Question 21

A crossover chart for process selection focuses on:

Answer 21

fixed and variable costs

Question 22

System capacity is based on:

Answer 22

the bottleneck

Question 23

The break even point is:

Answer 23

the point when costs equal revenue

Question 24

Evaluating location alternatives by comparing their average scores involves:

Answer 24

factor-rating analysis

Question 25

On the cost volume chart where the costs of two or more location alternatives have been plotted, the quantity at which two cost curves cross is the quantity at which:

Answer 25

total costs are equal for two alternatives