Operations Flashcards
1
Q
Developing competitive advantage through customer service
A
Morrisons
Offers career opportunities to the 131,000 people employed by investing heavily in training and development
2
Q
Sustainability
A
Nestle
3
Q
Efficiency within the business
A
Jaguar
- Utilise lean production to cut out waste and simplify systems
- Excellent long term relationship with local community
- Highest levels of environmental performance within an organisation
4
Q
Health and safety in business
A
Walkers managed success through balancing customer service and cost with health and safety
- through the TQM they can assess the working environment which is highest priority
5
Q
Staying ahead in competitive environment
A
McDonalds
Responded extremely quick to customer change in taste by product innovation to increase level of competition
- enhanced the reputation of the brand, through results from market research
