Operational structures Flashcards
1
Q
What is span of control?
A
The number of subordinates reporting directly to a manager.
2
Q
Centralisation
A
Decision making is in the hands of senior personnel (head office).
3
Q
Decentralisation
A
Decision making is given to those lower down the hierarchy.
4
Q
Organisational chart
A
A diagram showing the structure of a business.
5
Q
Delegation
A
Assigning tasks or objectives to other people.
6
Q
Delayering
A
Taking out layers of hierarchy from the organisational structure.
7
Q
Chain of command
A
The chain of authority; who is in charge of who?
8
Q
Line of communication
A
The order in which messages, demands or instructions are passed.
