Operational Procedures

Question 1

Policy

Answer 1

A statement describing how management intends the organization is to be run.

Question 2

Guideline

Answer 2

A description of best practices or recommendations for achieving a certain policy goal.

Question 3

Power surge

Answer 3

An increase in voltage that can last several seconds and damage equipment.

Question 4

Brownout

Answer 4

A drop in voltage, which may cause electronic devices to fail or behave unpredictably.

Question 5

Blackout

Answer 5

A complete interruption of the power supply, lasting any duration.

Question 6

Surge suppressor

Answer 6

A single strip designed to protect a few devices by preventing power surges or spikes from reaching sensitive equipment.

Question 7

Safety Data Sheet (SDS)

Answer 7

A sheet which includes safety and health information about chemical products, including health risks and storage, disposal recommendations, and procedures for containing a leak or a spill.

Question 8

Fault tolerance

Answer 8

The ability of a system to continue operating in at least partial capacity despite the failure of one or more components.

Question 9

About policies: Policy

Answer 9

A statement describing how management intends the organization is to be run.

Question 10

About policies: Standard

Answer 10

A technical definition of specific methodologies or requirements which are needed to satisfy policies.

Question 11

About policies: Guideline

Answer 11

A description of best practices or recommendations for achieving a certain policy goal.

Question 12

About policies: Procedures

Answer 12

Specific and ordered instructions for complying with a particular element of a policy or standard.

Question 13

Acceptable use policies: Internet

Answer 13

A restrictive internet policy could prohibit any personal internet use on company systems.

Question 14

Acceptable use policies: Company accounts

Answer 14

Use of company email accounts, website or social media accounts, or any other resources that associate the user with the organization itself need special scrutiny.

Question 15

Acceptable use policies: Hardware and software

Answer 15

Policies should define both what hardware and software users have access to and what changes they can make.

Question 16

Acceptable use policies: Privileged users

Answer 16

Administrators and other privileged users can easily do damage to network function or security than ordinary users, so they should face additional impressibilities and obligations.

Question 17

List the six steps in the change management process?

Answer 17

1. Identification
2. Change request
3. Approval
4. Preparation
5. Implementation
6. Followup

Question 18

the change management process: Identification

Answer 18

Identifying and documenting the reason why a change is necessary.

Question 19

the change management process: Change request

Answer 19

Researching and documenting the steps needed for the change, its potential impact, and who will be affected.

Question 20

the change management process: Approval

Answer 20

Going through your organization’s approval process for the specific change.

Question 21

the change management process: Preparation

Answer 21

Gathering necessary resources, scheduling the change, and notifying users.

Question 22

the change management process: Implementation

Answer 22

Making and testing the change.

Question 23

the change management process: Followup

Answer 23

Monitoring for negative impacts and changing network documentation.

Question 24

Which is a formal request for the implementation of a change?

Answer 24

RFC

Question 25

A change-advisory board (CAB) delivers support to a change-management team by advising on requested changes, assisting in the assessment, and prioritization of changes. True or False?

Answer 25

True

Question 26

password policies: Passwords should be easy for the user to remember, but difficult for an attacker to guess. true or false?

Answer 26

true

Question 27

password policies: Multiple sign-on is an effective solution to users struggling with multiple separate passwords. true or false?

Answer 27

false

Question 28

password policies: Passwords alone are a multi-factor that cannot be easily compromised. true or false?

Answer 28

false

Question 29

password policies: Passwords should never be shared between users or given to unauthorized people. true or false?

Answer 29

true