Operating Profit Flashcards
Why is weekend occupancy important within the business model
Most branches are dead on a weekend, so it’s important to keep the fleet tight over a weekend so that you don’t loose income
What is the correlation between occupancy and IPC?
Positive correlation, tighter you sit the more your IPC increases
Benefits of damage waiver and keys to selling product
On our insurance with a capped XS, so doesn’t effect renters insurance. Covers anything over the size of a golf ball.
Keys to selling: e-tool, proper boot to boot, thorough explanation of what it covers
Processes to drive occupany
Give cars up to other branches Call backs Right car right deal Flips & 2nd touch Marketing to local businesses
Common errors that lead to billing errors and how to correct
Wrong start charge times
Downgrading
Wrong collection fee
Resolved, by pending ticket and amending on return. If too late, then can be done on RFS.
What are the impacts of incorrectly closing a ticket?
Wastes time having to correct
Negatively impacts ESQi
Increases adjustment cost on statement
What is sales culture and how do we push it?
A culture where everyone wants to sell Push it by: sales competitions Sales incentives Morning meetings Buddy system for new trainees
Why do we have CVs and PAG?
Help run fleet more efficiently
Delegate nearest vans and prems
also do correct fill rates and can adjust rates depending on supply and demand
