Business Management

Question 1

What is the difference between branch, group, and corporate overheads?

Answer 1

Branch overheads - branch maintenance costs
Group overheads - U2 building costs, area manager wages
Corporate overheads - EU99 wages and costs

Question 2

Which direct costs can be controlled at branch level?

Answer 2

Fuel
Depreciation (right car right deal)
Coll and comp

Question 3

Explain PUA in terms of which costs are controlled by branch and how to minimise expenses

Answer 3

Fuel - sell more
Conv and other - rent to right people, GBG etc
Debt - chase early, make sure it doesn’t go bad
Reserves - FNOL, show round car, rent to right people
employee damage - buddy system
Employee liability - call FNOL

Question 4

What are adjustments, who would write them and under what circumstances?

Answer 4

Money taken off a rental
Processed at branch level/account managers
Done for ESQi issues or incorrect billing
Done on RFS

Question 5

Where do adjustments appear on the statement?

Answer 5

On the operating expense page

Question 6

What is every penny counts and what can be done to improve it?

Answer 6

It’s a cost saving initiative to max revenue and reduce costs.

Get upgrades and additional products
Flips
Second touch
Callbacks
Marketing with local accounts
More non faults

Cost areas to reduce:
Reserves
Debt
Fuel
Employee damage
Employee liability
Conversion and other