Fleet Growth

Question 1

List some fact finding questions for all business types

Answer 1

How often do you rent?
Do you travel much with work?
What are your main transport methods?
Do you use company cars? If so how many and what cars?
How do your company deal with travel expenses?

Question 2

How can corporate accounts use Erac?

Answer 2

Car club
Flexi
Month or more
Retail
Speciality

Question 3

What services can we offer bodyshops and dealerships?

Answer 3

Guaranteed Rental Vehicle
Cust-pay
Speciality
Overflow
Warranty
2nd touch
Total loss

Question 4

Benefits or ARMS to Cust and Enterprise

Answer 4

Easy to create reservations
Correct billing
Cust can deal with onhire/offhiring if vehicles
Rates readily available
More professional
Secure

Question 5

What is B2B and what are the advantages to Cust?

Answer 5

It's a booking tool.
They can;
Get prices
Get user profiles
Load credit card details
Secure
Reduce billing errors
Self management
Quick and easy

Question 6

What is Ehi Direct and what are the benefits?

Answer 6

Cloud based booking system for package deals
Can book onward travel and hotels
Secure
Quick and easy 
Self management
Reduced billing errors

Question 7

How should a BOSS profile be completed?

Answer 7

With all info filled in
Who the profiles for? I.e. a shop/ a brewery etc
Correct contact details

Question 8

Explain the benefits of a corporate account

Answer 8

Discounted rates
Delivery and collection
Out of hours
Self booking & billing
Can go on own insurance

Question 9

What reports are available from business rental?

Answer 9

20/40
POP
Lead tracker
Up/Down

Question 10

What is the difference between a service and a sales call?

Answer 10

Service call - going in to maintain relationships and seeing how we might be able to improve relationship and business
Sales call - going in with intention to get them to book in rentals

Question 11

List our payment terms and types

Answer 11

Credit card
Debit card
Invoice
Corp payment terms are payment must be recieved within 30 days.

Question 12

How does fleet growth effect break even?

Answer 12

Reduces break even

Question 13

How to calculate fleet growth?

Answer 13

# units x DE% = # cars on rent
# units PYTD X DE% PYTD = # cars on rent PYTD

Difference in #cars on rent / #cars on rent PYTD X 100

Question 14

What are the different referral templates for a direct hire?

Answer 14

Counterflip
Bodyshop referral
Retail
1st Party

Question 15

Why are referrals, flips and second touch so important and what are the average length of rentals, average rate, referral fees and revenue?

Answer 15

2nd touch so Important because if insurance send down deal they receive 10% of total rev, whereas if they miss it and we pick it up from the Bodyshop it's a fixed fee of £250 for example. Because they go out for longer and are more money than normal tickets this can save us a lot of money. Referrals is one of most expensive costs on statement. Also better Cust journey - as they have better car etc 
Ave rate = £70
Length = 20 days
£1400 revenue
£250 referral fees

Question 16

Active Vs inactive accounts?

Answer 16

Active is regularly renting

Inactive = haven’t rented for previous 12 months

Question 17

Info needed for fully completed callback

Answer 17

Retail - confirm return/extension

Insurance - conf. Last day and update Bodyshop details

Question 18

Who’s our main competition

Answer 18

Accident management companies - they can send direct to insurance and get deals with other companies

Question 19

What is car club?

Answer 19

Virtual fleet
25hrs
Self booking
Can book hourly
Self payment

Question 20

Difference between virtual and dedicated car club?

Answer 20

Dedicated is car clubs that are set up for accounts

Virtual is for retail

Question 21

What is one enterprise?

Answer 21

Enterprise, national and Flexi and Alamo fall under 1 umbrella

Question 22

What is Flexi?

Answer 22

Where we can provide vehicle solutions for any type of vehicle including specialist trucked etc and can put own branding on