OP Flashcards
1
Q
Goals for cust sat, Debt, Fuel, Undoc
A
Cust sat = £2 per car Fuel = 0 Employee loss= £2 Undoc = £2 Conv&other = £0.50 Debt = 2
2
Q
How to drive sales culture
A
Increase competition
Challenge colleague no sales
Sales board daily
GDV
3
Q
How do you minimise bad debt
A
- Have good account relationship
- Check invoice is correct at time of billing
- Dont let debt go bad
- Make sure we are billing correctly when closing ticket
- close on LP with correct mileage and fuel
4
Q
How to vans and prems get costed
A
Misc Expenses - direct monthly cost
