ESQI Flashcards
1
Q
Main areas where ESQi is affected during a transaction
A
- RR
- Introduction
- VSA/Clean Safe Fuelled
- waiting/transaction time
- Callbacks
- Closure
2
Q
How does high EQSI correlate to high income
A
Good customer service = better sales and upg = returning customers and referrals
3
Q
How do you positively affect ESQI when handling a res
A
- RR
- Confirmation, Clarity, Closure
- VSA
- Friendly interaction
- Clear B2B
- Make sure comfortable with controls ect
4
Q
Processes in place to manage ESQI
A
- VSA
- RR
- B2B
- SFL
5
Q
Link ESQI to founding Vals
A
- Our brand is the most valuable thing we own
- Cust service is our way of life
- Great things happen when we listen to customers and each other
