One Mission Flashcards
The authors’ organization’s new aligning narrative began with a simple equation,
presented to all repeatedly by their senior leadership through a wide variety of
mediums. The equation consists of credibility equaling three elements. Which of
the following is NOT one of these elements
consistency
Financial trader-turned-writer Nassim Taleb coined a term to describe high-impact,
unpredictable events that have nonlinear consequences. The term is:
black swan
The authors state that the problem with bureaucratic approaches is that they
assume that relationships among an organization’s teams should always be formalized and utilitarian
Cross-functional cooperation among teams is becoming increasingly critical,
making the function of ____________ more important.
information pumps
When a system’s many different parts interact with one another in a
predetermined fashion, the system is:
complicated
Network theorist Albert-Laszlo Barabasi referred to a state in which everybody
knows everybody else, and he called it:
clustering
In their Harvard Business Review article “Why Strategy Execution Unravels—and
What to Do About It,” Donald Sull, Rebecca Homkes, and Charles Sull note that
the traditional approaches to alignment—“translating strategy into objectives,
cascading those objectives down the hierarchy, measuring progress, and
rewarding performance” are insufficient to unite a team on one mission. In fact,
though they seem to maintain some measure of vertical alignment, they may
actually damage horizontal alignment. In the hundreds of interviews they
conducted over the course of nine years, _______ of managers expressed
confidence in their ability to rely on and trust their solid line-connected
bureaucratic superiors or subordinates—but responses reflected serious problems
with horizontal alignment. Only _______ of managers surveyed felt they could
“rely on colleagues in other functions and units all the time.”
84 percent; 9 percent
Who connects the organization and shapes its dotted-line connectivity
culture carriers
When people are motivated by seeing others being rewarded for a behavior and
imitate it, it is
social learning
Individuals who can provide critical links between two groups of people that are
defined by functional affiliation, physical location, or hierarchical level are:
boundary spanners
It is important to note that “open office spaces” have become exceedingly
mainstream in private-sector organizations. By some estimates, what percentage
of companies today rely (at least in part) on open office space for their
70%
What is inclusive and exists to encourage collaboration and familiarization among
participants, rather than to reinforce the solid-line spans of control as defined by
an organizational chart?
a forum
Physical and virtual realms, when executed correctly, help create interpersonal
connections that transcend bureaucracies, help beak down small-team narratives,
and allow an aligning narrative to be recommunicated throughout an organization.
This is a state of:
shared consciousness
Establishing an effective and appropriate operating rhythm
must be the result of, not the antecedent to, understanding the speed with
which your organizations’s external environment is changing and creating new
problems
The critical early question for an organization looking to assess its operating
rhythm is
How fast is our environment changing
