OM Chat GPT Flashcards
Quality
Product-based, user-based, manufacturing-based, and value-based perspectives.
Product-Based
A precise and measurable attribute of a product, such as durability or reliability.
User-Based
The degree to which a product meets or exceeds customer expectations.
Manufacturing-Based
making it right the first time
Dimensions of Quality
Performance
Reliability
Durability
Features
Perceived Quality
Fishbone Diagram
A cause-and-effect Diagram is used to identify the root cause by going through categories of causes
The Four Catergopries of the Fishbone Diagram
Man
Machine
Methods
Materials
What is the fishbone diagram also known as?
Ishikawa Diagram
Root Cause Analysis
A systematic way to find underlying causes of problems that focuses on the solving root problem and not the symptoms
What is the Root Cause Analysis used for
Uses 5 whys to find root cause (Starts at symptoms and asks why 5 times to find root)
Statistical Process Control
Control charts for variables and attributes
Six Sigma
data drive method to reduce defects and improve the process to achieve near-perfect performance
What is the accuracy of the Six Sigma
99.9997%
DMAIC
Define
Measure
Analyze
Improve
Control
What system does the Six Sigma use?
BJJ Belts
The standard for Quality?
ISO 9000
What is the famous Quality Award?
Malcolm Baldrige National Quality Award
Factors Influencing Location Decisions
Labor productivity
Proximity to customers and suppliers
Costs
Labor productivity
The efficiency of the workforce in the area
Proximity to Customer
Distance to the customer base affects shipping time and cost
Proximity to Supplier
Distance to Supplier affects supply chain responsibility and costs
Clustering
Similar businesses gather in one area due to the advantage of partnering with each other to share knowledge and talent
Example of Clusters
Silicon Valley
Factor-Rating Method
Assign weights and scores to various location factors to pick the best site based on the weighted score
Center-of-Gravity
Finds optimal location by minimizing Proximity to customers and suppliers
Locational Cost-Volume Analysis
Uses fixed and variable costs across multiple locations to have the lowest total cost
Transportation Model
Uses linear programming to minimize transportation, inventory and production costs for the supply and demand of each location
Types of Inventory
Raw Material
WIP
Finsihed Goods
MRO Inventory
Raw Materials
Basic inputs in the production process
What does WIP stand for?
Work in Progress
WIP
Partially completed products
still working on
Finished Goods
Competed goods ready to sell
What does MRO sand for?
Maintance
Repair
Operating
MRO supplies
Items to support production and operation
Examples of MRO Supplies
Tools
Equipment
Cleaning Supplies