OM

Question 1

A System in which works are moved by upstream workstations pushing
outputs to downstream workstations when they are completed

Answer 1

Push system

Question 2

A System in which works are moved by downstream workstation pulling output from upstream workstations as needed

Answer 2

Pull system

Question 3

It means ongoing improvement involving everyone, from top management, middle managers to worker

Answer 3

Kaizen

Question 4

The 8 Wastes

Answer 4

DOWNTIME. Overproduction, Waiting Time, Transportation, Excess Processing, Too much Inventory, Unnecessary Motion, Defects, Unutilized Talent

Question 5

5S

Answer 5

正理、整頓、清掃、清潔、躾

Question 6

A proactive approach: Prevents mistakes from occurring during the production, delivery or service that allows mistakes to be identified easily, often at a glance.

Answer 6

Poka Yoke

Question 7

Example of Poka Yoke

Answer 7

Ex.

Question 8

Level production to create uniform load. Produce the right quantity each day—no more and no less.

Answer 8

Heijunka

Question 9

The average time between the start of production of one unit and the start of production of the next unit. Need to produce 1 car every hour for 1 month.

Answer 9

Takt time

Question 10

Formula for Takt Time

Answer 10

= 1 / Throughphut

Question 11

Formula for Turnover

Answer 11

= 1 / Time

Question 12

Formula for ideal number of Kanbans

Answer 12

N = DT / C
Demand rate, Lead Time, Capacity

Question 13

N of Kanbans x Capacity =

Answer 13

Inventory

Question 14

is a function that responsible for supplying the product or service
of the organization. It is the engine that
creates profit for a company.

Answer 14

Operations

Question 15

The management of systems or processes that create goods and/or provide
services, within an organization.

Answer 15

operations management

Question 16

two of the most important factors that affect GDP growth, firm output, and firm profitability

Answer 16

new product innovation and
productivity improvement,

Question 17

are physical items that include raw materials, parts, subassemblies, and final products.

Answer 17

Goods

Question 18

are activities that provide some combination of time, location, form or psychological value.

Answer 18

Services

Question 19

a sequence of activities and organizations involved in producing and delivering a good or service

Answer 19

Supply Chain

Question 20

The three primary functions in an organization

Answer 20

Operations, Marketing, Finance

Question 21

Four major OM decisions

Answer 21

QPICS
1. Process
2. Quality
3. Capacity
4. Inventory
Supply Chain

Question 22

The system that converts inputs into
outputs. OM deals with planning and controlling the transformation process and its interfaces.

Answer 22

Process

Question 23

decisions that decide i) the physical process or facility used to produce and deliver the products and/or services and ii) the
associated workforce policies and practices.

Answer 23

Process Decision

Question 24

Management where the individual’s
contribution is valued only based on its
concrete results. No matter how hard a
person works, lack of results will result in a
poor personal rating, lower income etc.

A sales person’s sales value (how many products sold, how much money as revenue, how many apartments sold, etc).

Answer 24

Result-Oriented Mgt

Question 25

The attitudinal factors, the efforts, time, morale, participation, of an individual, are used to evaluate a person’s performance.

A sales person: The amount of time spent calling on new customers, the percentage of new inquiries successfully closed, time spent on outside customer calls versus time devoted to clerical work at office, etc.

Answer 25

Process-Oriented Mgt

Question 26

is the direction and scope of an organization
over the long-term

Answer 26

Strategy

Question 27

The overall purpose and scope of the
business to meet stakeholder expectations. It acts to guide strategic
decision-making throughout the
business. Often found in mission
statement.

Answer 27

Corporate Strategy

Question 28

Defines how each particular business
will compete. Large corporations may have several different business, each competing in different market segments.

Answer 28

Business Strategy

Question 29

restatement of the mission in quantitative
and measurable terms.

Answer 29

Operations objectives

Question 30

The four common operations objectives

Answer 30

Cost, Quality, Delivery, and Flexibility

Question 31

Something an organization does better than any competing organization that adds value for thecustomer.

Answer 31

Operations Distinctive
Competence

Question 32

The statement of goals, tasks, and
purposes of the operations function, guided by business strategy

Answer 32

Operations Missions

Question 33

consists of direction, goals, plans, and decisions for the operations function that are linked to the business strategy and other functional strategies, leading to a competitive advantage for the firm. Is developed by a team of managers from across the entire business.

Answer 33

Operations Strategy

Question 34

Four generic business strategies in order to gain competitive advantage.

Answer 34

Differentiation Focus, Differentiation, Cost Focus, Cost Leadership

Question 35

a product made up from components whose functionalities are tightly related

Answer 35

Integral product

Question 36

a product made up from components whose functionalities are interchangeable and independent of each other

Answer 36

Modular product

Question 37

The objective that wins
orders from customers

Answer 37

Order winners

Question 38

Other objectives that should
maintain at acceptable level

Answer 38

Order qualifiers

Question 39

What kind of process flow for highly standardized and automated products like steel, oil, beer, sake, paper, sugar, electricity,

Answer 39

Continuous Process

Question 40

What kind of process flow that consists of linear sequence of operations. Products
move from one step to the next in sequence. autos, computers

Answer 40

Assembly Line

Question 41

What kind of process flow for many different types of products in low volume

Answer 41

Batch Flow

Question 42

Enumerate product flow characteristics

Answer 42

Continuous Process, Assembly Line, Batch Flow, Job Shop, Project

Question 43

Layout of flow where production cost is cheaper but inflexible. equipment are specialized

Answer 43

Product layout

Question 44

Layout of flow where production cost is higher but more flexible. equipment is general purpose

Answer 44

Process layout

Question 45

What kind of process that’s usually used to make custom parts manufacturing for other businesses. Many manufacturers/services (entrepreneurs) began as this and grew
into the other manufacturing processes.

Answer 45

Job Shop

Question 46

What kind of process for unique or creative products with a defined beginning
and end

Answer 46

Project

Question 47

classifications by order fulfillment

Answer 47

MTS, MTO, ATO

Question 48

The actual length of time takes to design, make and deliver the product to customer.

Answer 48

Lead time or cycle time

Question 49

is the personalization of products and services for individual customers with high production level at competitive price

Answer 49

Mass Customization

Question 50

How is mass customization possible?

Answer 50

Modular production, Fast changeover, and Postponement

Question 51

is a design approach that creates things out of independent parts with standard interfaces. This allows designs to be customized, upgraded, repaired, and for parts to be reused.

Answer 51

Modular design

Question 52

is any design that is difficult to customize or repair. For example, many electronics are intentionally designed so that they must be repaired by the manufacturer.

Answer 52

Non-modular design