Office Procedures

Question 1

What Are The Five Telephone Triage Questions?

Answer 1

1.) What kind of problem are you having? (chief complaint)

2.) How long has it been going on? (onset/duration)

3.) Is it getting worse? (severity)

4.) Does it affect your vision? (associated symptoms)

5.) Does anything make it better? (modifying factors/relief)

Question 2

What Are The Telephone Triage Categories?

Answer 2

1.) Emergency
2.) Urgent
3.) Routine

Question 3

Emergency

Answer 3

Must Be Evaluated Immediately (Ex: Pain In The Eye With No Other Symptoms)

Question 4

Urgent

Answer 4

Must Be Seen Within 12-24 Hours or 24-48 hours

Question 5

Routine

Answer 5

To Be Seen At Next Available Appointment (Ex: Eye Exam)

Question 6

Telephone

Answer 6

“Lifeline” Into and Out Of The Practice

Question 7

Triage

Answer 7

System of Sorting/ Assigning Priorities For Medical Treatment Based On Urgency Of Symptoms.

Question 8

Two Main Types Of Filing System

Answer 8

Alphabetical And Numerical

Question 9

HIPAA

Answer 9

Health Insurance Portability And Accountability Act

Question 10

Purpose Of HIPAA

Answer 10

Improve the portability and continuity of health insurance coverage,
to improve access to long-term care services and coverage, and
to simplify the administration of health care.

Question 11

Use & Disclosure - Disclosure

Answer 11

The sharing or release of PHI in any manner outside the covered entity

Question 12

PHI

Answer 12

Protected Health Information

Question 13

HIPAA Privacy Rule

Answer 13

Individuals have right to receive an accounting of disclosures of PHI made by your office

Exceptions:
-Treatment
-Payment
-Health Care Operations

Question 14

Minimum Necessary Principle

Answer 14

Requires office to take reasonable steps to limit the use, disclosure, and request for PHI to the minimum necessary to accomplish intended purpose

Question 15

Ethics

Answer 15

Rules of conduct recognized in respect to a particular class of human actions

Question 16

Informed Consent

Answer 16

To inform patients or their legal guardian about the patient’s health care and health care options

Question 17

Electronic Medical Record (EMR)

Answer 17

The electronic record of patient health information generated by encounters at ONE particular delivery setting.

Question 18

Electronic Health Record (EHR)

Answer 18

A lengthy electronic record of patient health information generated by ONE or MORE encounters in any care-delivery setting. Digital format capable of being shared across different health care settings.

Question 19

Interface

Answer 19

Program designed to enable the exchange of data between two sources (enable software to connect one information system to another to share certain data or outputs), to join systems to perform tasks seamlessly and without double entry of data, such as integration of testing equipment with the software.

Question 20

Security Measures

Answer 20

Safeguarding computing resources, ensuring data integrity, limiting access to authorized users, and maintaining data confidentiality.

Question 21

Storing Information/ Software Back Up

Answer 21

Refers to the copying and archiving of computer data so it may be used to restore the original after a data loss event.

Question 22

Electronic Claim Submission

Answer 22

Submitting insurance claims electronically through a software vendor or a third party clearing house

Question 23

Network

Answer 23

Set of connected computers that are able to communicate and share data or programs.

Question 24

Operating System

Answer 24

Software program that provides the commands and logic that operates the computer.

Question 25

How many rings should telephone be answered in?

Answer 25

Before third ring ends.

Question 26

Which may not be a triage question?

a). What kind of problem are you having?
b.) What medications are you on?
c.) How long have your symptoms been going on?
d.) Does it affect your vision?

Answer 26

b.) What medications are you on?

Question 27

Interportability

Answer 27

The capability of systems to pass meaningful information between them.

Question 28

E-Prescribing

Answer 28

A prescriber’s ability to electronically send an accurate, error-free and understandable prescription directly to a pharmacy from the point-of- care. This is an important element in improving the quality of patient care.

Question 29

Meaningful Use

Answer 29

Using certified electronic health record (EHR) technology to:

improve quality and efficiency of health care and maintain privacy of patient health information.

Question 30

During fee presentation should you apologize to patient?

Answer 30

No. Do not apologize for the fee Patients realize there is a fee associated with professional services. But you should make the reason for fees clear to patient.

Question 31

Use & Disclosure - Use

Answer 31

Sharing, employment, application, utilization, examination, or analysis of Protected Health Information (PHI) within the covered entity

Question 32

Which is not required for documentation of released PHI?

A. Date, name, address
B. Description of information released
C. Age, name, password
D. Verified identity of requestor

Answer 32

C

Question 33

Which is not a part of implementing HIPAA?
A. Identify those in your office who need access to PHI to do their job
B. Further identify anyone else who may need access
C. Create policies and procedures for disclosure
D. Unlimited PHI disclosure for staff developing criteria

Answer 33

D

Question 34

Prior to scheduling a patient appointment, which of the following should be done first?
A. Check with the doctor
B. Make certain the purpose of the visit is known, to schedule properly
C. Determine if special tests are needed
D. Determine the patient’s insurance company

Answer 34

B