Observations

Question 1

What are the three types of Observations that you can complete?

Answer 1

Full-Focused (observer the full process)
Partial-Focused (observe part of the process)
Scanning (unscheduled observation as you are walking around)

Question 2

What is the benefit of using a Prompt Sheet or Standard Operating Procedure when completing observations?

Answer 2

Allows you to be memory independent and can provide more consistent, high quality feedback.

Question 3

What are the things you look for when observing?

Answer 3

Best Practice
Sins of Omission
Sins of Commission
Style

Question 4

What is a Sin of Omission?

Answer 4

Something that was left out that should have been included

Question 5

What is a Sin of Commission?

Answer 5

Something said or done that was wrong

Question 6

Always provide t____ a____, h____ and g____ feedback

Answer 6

tactfully accurate, honest, granular

Question 7

Observations without feedback are w_______

Answer 7

worthless

Question 8

What are the 4 steps of the observational feedback?

Answer 8

1) Obtain the Staff Member’s perception starting with e positives and then what they would like to improve
2) Provide your perception again starting with the positive and then what behaviours need improving
3) Reach consensus on feedback and skill-building needs
4) Reach consensus on how to improve the Staff Member’s skills