Objective 7.0: Operational Procedures Flashcards
What is the purpose of an incident response plan?
An incident response plan outlines procedures to follow when a security breach or other emergency occurs, helping to mitigate damage and recover quickly.
Why is documentation important in IT environments?
Documentation provides a record of system configurations, procedures, and changes, ensuring continuity and enabling efficient troubleshooting and maintenance.
What is the role of ESD (Electrostatic Discharge) protection in handling computer hardware?
ESD protection prevents damage to sensitive electronic components caused by static electricity by grounding technicians and using anti-static tools and mats.
What are the key steps in creating a backup plan?
Identify critical data, choose a backup method (full, incremental, or differential), select backup storage media, schedule regular backups, and test backups for integrity.
What is a Service Level Agreement (SLA)?
An SLA is a contract between a service provider and a customer that outlines the expected level of service, including uptime, response time, and support.
How can you ensure data integrity during a troubleshooting process?
Use backup and restore procedures, maintain clear documentation, and follow a consistent, methodical approach to troubleshooting.
What are some best practices for password management?
Use complex passwords, change passwords regularly, avoid using the same password across multiple accounts, and utilize password managers for secure storage.
