Objective 5.0: Hardware and Network Troubleshooting Flashcards
What is the first step in the troubleshooting process?
Identify the problem.
What is the purpose of the POST (Power-On Self-Test)?
POST is a diagnostic testing sequence run by a computer’s BIOS/UEFI to check hardware components before booting the operating system.
How would you troubleshoot a “No Display” issue on a monitor?
Check if the monitor is powered on, verify the cable connections, test with a different cable or monitor, and ensure the computer is properly booting.
What is a common solution for resolving intermittent wireless connectivity issues?
Check for interference, update the wireless adapter drivers, change the Wi-Fi channel, or reset the router.
What tools are commonly used for hardware troubleshooting?
Multimeter, POST card, loopback plug, and power supply tester.
What is the difference between a “hard” and “soft” reset?
A hard reset involves powering down and restarting the device, while a soft reset involves restarting the device through software without cutting power.
