Objections Flashcards
I don’t have any damage.
- Show pictures of neighbors damage
- Unlike damage to a car, roof damage is hard to see even with a trained eye
- Most people didn’t think they had damage either because it wasn’t obvious, torn off shingles etc
- Its a free inspection, I’ll take some photos and show you if I find any
- Who inspected it?
- Do you see your neighbors roofs being re-done
- Dents on your car?
- Hail damage is actually covered by your insurance company
My husband/brother/neighbor already looked at it and said it was fine.
- Totally Understand and you may not have damage
- My dad is a jack of all trades
- Hail damage is really hard to spot and you really need a trained eye to recognize it and you can’t see it from the ground
- Its not obvious like car damage or wind damage
- Your neighbors thought the same thing and thought better safe then sorry, and I ended up finding damage and getting them approved
Just come over any time while I’m working and just call me and let me know what you find.
“I would love to do that, but unfortunately I have to do inspections with the homeowner present just in
case. Plus, if you do have damage, I’d like to be able to show you the photos of what’s going on up there
so you don’t feel like you have to just take my word for it. It only takes about 20 minutes; I’ll be in and out
before you know it. Would (time) or (time) work better for you?
I need to talk to my husband first.
“Absolutely, in fact I only do inspections with both husband and wife present, that way I can show both of
you the photos and walk you through everything, and if heights don’t bother him and he wants to climb
up on the roof with me, he’s more than welcome. What’s a good time I can meet with both of you, (time) or
(time)?”
“No problem, I’ll be at Don & Marie’s tomorrow evening to inspect their roof for them; I’ll pop over after I’m
done and see what time works for the both of you to get yours checked out!”
I think I’ll just call my insurance company.
- Thats actually why we do the inspection first, so we can determine whether or not there is damage.
- That way we’ll know if you actually need to file a claim.
- If we do find damage we will document everything and work with your adjusters
- In fact a few homeowners I’ve met with actually got denied when they had damage.
- Another got a approved but the adjuster missed several damages because he rushed through the inspection
- My job is to prepare everything before the adjuster comes out so that nothing gets missed.
My insurance company is already coming out.
“Oh, terrific. You’re already ahead of most people then! I meet with adjusters on a daily basis to review
claims—State Farm, American Family, Liberty Mutual, Allstate. What we’ll do in your instance is take
measurements and a damage assessment before the adjuster arrives so we already have a frame of reference
as far as the scope of damages, this way you have a second professional opinion and the adjuster has
a contractor’s expertise. So does (day) at (time) or (time) work better for me to stop by and take a look?”
I’m already taken care of.
“Cool, no problem! I’ll tell you what, we’ve been getting a lot of calls from hoeowners who’s contractors
flaked out on them or fell through, so here’s my card – just stick it on your fridge and if you run into any
issues or have any questions, just check out our website or give me a call and I’d be glad to help you out.”
I’ve got a roofer.
“No problem, I hear that a lot – everyone has a roof! Haha. The reason most people take advantage of the
help of a storm restoration specialist like me though is because a regular is usually inexperienced with insurance
claim processes and usually don’t know much about hail damage. They know how to put a roof on,
but they aren’t trained specifically in claims processes. I’m trained to specifically deal with storm damage
insurance claims for homeowners to make sure the claim is assessed fairly and wholly for you. I can stop by
after your neighbors the Martin’s on (day) at (time) or (time); which works better for you?”
We’re selling this house and moving.
“Oh, okay – you especially want it looked at then. The first thing the home inspector does when they inspect
the property is check the roof and the foundation. I actually help people strictly with insurance claims, and
if I find damage on your roof like I have on so many of the neighbors’ houses, I’ll actually work with your
insurance company and they’ll cover it so you don’t have to worry about forking over money to buy the new
owners a roof. I can come by at either (time) or (time), which works better for you?”
What’s in it for you?
“I get asked this a lot. What’s the catch, right? Haha. How it works is we do a free inspection, no obligations.
If you have damage, I’ll walk you through what an insurance claim entails, and if you like me, we meet with
your insurance company to make sure it gets approved, we do the work and the insurance company pays
for the repairs. Sounds too good to be true, right? But that’s just how it works. Again, if for some reason you
don’t have any damage, I’ll just let you know there’s nothing to worry about. I’m not going to tell you you
have damage if you don’t, but most of the houses I’ve looked at out here have had damage so far. So does
(time) or (time) work better on (day)?”
I rent.
“No problem, a lot of these homes are rentals. I do a lot of work with landlords, as usually they own multiple
properties in the area, so they especially need our help. What’s your landlord’s name and phone number?
I’ll just give them a quick call to let them know we are working in this neighborhood currently and we can
take it from there.”
“No problem, well can you do me a favor and at least give them my card and let them know we’ve been
finding quite a bit of damage on the roofs out here from the hail storm? They all fall under insurance, so if
there is damage, they should be covered. Better safe than sorry! The last thing they want is have your roof
leaking on you guys! Thank you, have a good day.”
I’m not interested.
“Sometimes people think I’m a roof salesman – that’s not what I do. What I deal with specifically is insurance
claims. We do free inspections to see if there are damages that would warrant an insurance claim, and
if there is, we meet with the adjuster and go over everything together. I’m not going to tell you you have
damage if you don’t, because it would be a huge waste of my time. If you’ve got damage, I’ll take pictures
of it and go over it with you and let you know what I can do to help you out. If you don’t have any, I’ll let
you know you’ve got some peace of mind and there’s nothing to worry about. So does (time) or (time) work
better for you?”
“No problem! Well I’m going to be seeing Barry & Jan, Claire & Peter, Ted & Barb, and several more of your
neighbors this week, so if you change your mind, just wave me over. Here’s my card if you want to give me
a call! Have a good night.”
