Approaches Flashcards
Name dropping Example
“Do you know ___ & ___ in the green house or __ & __ with the husky? Or __ & ___ in the
house on the corner with the two kids? Okay, well they actually had me take a look at their roof after that
big hail storm a couple weeks ago, and I actually found quite a bit of damage on their roofs from the hail.
I’m doing free inspections for the neighbors this week – basically I just climb up, take pictures of anything
I see, and if for some strange reason I don’t find any damage, I’ll just let you know. Does (time) or (time)
on (day) work better for you?
Name Dropping 2 Example
“Hey, how’s it going? Awesome. I don’t mean to bother you; I was actually just stopping by real quick because
you know that big hail storm we had a couple weeks ago? Well surprisingly, we’ve found quite a bit of
damage on most of the roofs out here, so I’m doing a few more free inspections this week for the neighbors.
I’m seeing ____ & ____ next door tomorrow at 3:30, ___ & ____ at 5, then I’ve got ___ & ____ across
the street on Tuesday at 4, so I can either pop over after them around 5, or after ___ and ____ tomorrow at
6. Which works better for you?”
Tricks to use
Name Dropping Show your scheduled appointments Photos of neighbors damage Third-Party Stories The note that gets call - backs
Photos
“Hey, how’s it going? I really don’t mean to bother you, I was just stopping by real quick here before I go
home for the night, because – do you know Tom & Linda across the street? Well they had me over this afternoon
to take a look at their roof after the big hail storm that came through a couple weeks ago, and here
are some pictures of the hail damage I found on their shingles…(show a few photos). What you’re looking
at are hail bruises. Basically when hail impacts a shingle, it leaves a soft spot where the granules get
knocked off. Over time as rain, wind, sleet, and snow weather on it, the asphalt is exposed to the sun, and
that’s when leaks finally occur – usually several months after the storm. Most of the houses I have inspected
in the neighborhood have had damage like this, so I’m going to be back on Wednesday and Thursday to do
a few more free inspections. Does (time) or (time) work better for you for me to stop over and check yours
out for you?
Third-party stories.
“Hey, how’s it going? I really don’t want to bother you, actually I was just popping over real quick because
– do you know John and Mary here next door, or Glen and Marie across the street (point)? Well after that
big hail storm a couple weeks ago, a lot of roofs in the area actually got damaged, and I checked theirs
out for them and they had some damage, too. More than likely, most of the houses in the neighborhood
sustained damage from the hail, so I’m going to do free inspections for the neighbors on (day) and (day). I
basically just hop up, take pictures of anything I see, and go over what I find with you guys and let you know
what I can to do help. Does (time) or (time) work better for you?”
Third Party 2
“Hi, how’s it going? I’m really sorry to bother you, I hate knocking on people’s doors – I was just stopping
by real quick because of that really big hail storm that came through a couple weeks ago. We started doing
inspections out here, and surprisingly have found hail damage on most of the neighbors’ roofs with
the exception of a few brand new roofs that I didn’t really find anything wrong with. I’m coming back out
between Monday and Thursday to do free inspections for the neighbors; I just climb up, take pictures of
any damage I see, and if for some reason I don’t find any, I’ll just let you know you’ve got nothing to worry
about. I’m seeing Glen & Marie at 4, and John & Judy at 5:30 on (day), so would 6:30 or 7:30 work better
for you?”
Third Party 3
“Hi, how are you? Good, well I don’t want to bug you, but the reason I’m stopping by is I’ve been doing the
roof inspections in the neighborhood after the hail storm a couple weeks ago, and really the only houses
I haven’t found any damage on were the Thompson’s and the Fields’, because their roofs are practically
brand new, only 1 or 2 years old, so I’m going to be doing a few more free inspections here over the next
couple days for the neighbors. Does tomorrow at (time) or (time) work better for you for me to come take
a quick look for you guys?”
Neighborhood overrun with contractors
“Hey, how’s it going? I’m really sorry to bother you. I’m sure you’ve been harassed by a dozen roof salesmen
since that storm. I actually specifically do work for insurance claim related damages, so I’m not one of those guys that goes around trying to sell people roofs they don’t necessarily need. I’ve actually been doing
the free hail damage inspections for the neighbors; basically my job is to climb up, take pictures of anything
I find, and if you have legitimate damage, I go over the photos with you and let you know if you have a
legitimate insurance claim. If you don’t have any damage, and some houses don’t, I just let you know you
have nothing to worry about. I can either stop by at (time) after your neighbors the Jacksons, or (time)
right before the Franks. Which one works better for you?”
Firm up & gather information.
“Okay, so Wednesday at 4:30, and your husband can be there too, right? Great, and what’s his name? Alright,
when you talk to him, just let him know that it’s a free inspection, and basically what I’m going to do
is climb up on the roof, inspect for any hail or wind damage, and I’ll take photos of anything I find so I can
come down and go over everything with you guys. And like I said, if I don’t really see anything up there, I’ll
just let you know you’ve got nothing to worry about. If for some reason it rains that day, I obviously can’t
get up on the roof, so just in case, what’s the best number I can reach you at if I have to reschedule? Here’s
my card, I wrote the date and time of when I’m going to swing by on there. Do me a favor and just stick it
on your fridge so you don’t forget! I’ll look forward to seeing you on Wednesday at 4:30 then!”
Nobody Home - Call back
Hello! Just stopping by, as I have found hail damage on several of your neighbors’ roofs from the storm in
April, and I will be doing a few more free inspections for the neighbors this week. Sorry I missed you! Give
me a call. :-) -Mike
Nobody Home Call back 2
Hello! Just stopping by, as I found hail damage on the Jackson’s next door and the Franco’s across the street
from the hail storm in April; I’ll be doing a few more free inspections this week – sorry I missed you! Just
give me a call. :-) -Mike
Nobody Home Dropped Card before and Returned and caught them this time
“Hi! How’s it going? I’m Mike, and I’m sorry - I tried to catch you yesterday after I was over at the Kellers,
but I left you a quick note, did you get it? Yeah – I don’t mean to bother you, but I’ve been finding hail damage
on several of your neighbors’ roofs from the big storm a couple weeks ago, and I’m slowly but surely
getting to the rest of the neighbors on this street. I’m doing a few more free inspections tomorrow and the
next day, so would (time) or (time) work better for you?”
