Ways to Ask for Refferals Flashcards
Honest Flattery
“You guys have been such a pleasure to work with. I’ve really enjoyed helping you guys out with your house – it’s
been fun getting to know you. I tell you what, storm season is my busiest time of year – I’ve got over 80 claims in
my pipeline right now, but I’ve had a lot of my customers that I’ve taken care of ask me if I’d be willing to hook
their sister, mom, aunt, or best friend up like I was able to do for them. I believe awesome people associate with
other awesome people, so I’ve been giving my favorite customers’ friends and family priority right now so I can
make sure they get their stuff checked out and taken care of before we have to start pushing people to wait til after
winter. I’ve been known to toss a nice gift card their way for their recommendations. Who in your family lives nearby that might benefit from a free inspection” (let answer)
Cool! Well I’ve got my notebook here, I’m keeping a little running tally on who needs to be checked out. If you want to go ahead and just write their name and number down and how they’re related to, I’m doing my best to get in touch with them within the next two weeks.” (hand pen and notebook)
Literally fill out half a page with several names and numbers, even if they’re names and numbers of customers you already
have. When your homeowners see that other people are referring their friends and family to you, they are more likely to hop on board and do it too.
Sharing your goals
“So are you guys happy with your house’s new face lift? Way better than paying for it yourself, right? :-) I’m glad
I was able to help you guys out. I really appreciate you letting me! By the way, I’m trying to squeeze in another
2-4 appointments this month to stay on track with my goal this year. I’m basically working from sunup to sundown
everday right now as you’ve probably noticed, I’m really working to (be #1 in my company this year / to qualify
for the company trip to Mexico / put kid through college / whatever you’re working toward). I’ve had a lot of
people send me over to check out their parents’ or sister’s or best friend’s house here recently, which has been great because most of them get a free roof too. Who do you know that lives by that might benefit from an inspection like I did for you guys? (let answer)
Cool! Well I’ve got my notebook here, I’m keeping a little running tally on who needs to be checked out. If you
want to go ahead and just write their name and number down and how you know them, I’m doing my best to get
in touch with them within the next two weeks.”
Hail swath
“Mrs. Jones, want to see something crazy? This is an actual map of the hail storm. The colored area is the path it took. This is where you guys live (right here point). This was a pretty crazy storm huh We’re definitely keeping busy! There will probably be roofs going on for 2 years or more from this storm – which is great news for us!
Haha. I tell you what, I’ve had a lot of my customers that I’ve taken care of ask me if I’d be willing to take a look
for their sibling, mom, aunt, friend, or whatever, and I’ve been doing my best to make friends and family of my
personal customers a priority – who do you know who lives in this colored area here?
(let answer - mention areas, neighborhoods, streets, landmarks, etc.)
Cool! Well I’ve got my notebook here, I’m keeping a little running tally on who needs to be checked out. If you
want to go ahead and just write their name and number down and how you know them, I’m doing my best to get
in touch with them within the next two weeks.”
Incentivized
“Which do you guys like better, QuikTrip or Starbucks? (let answer) Great! How’d you like a $25 QuikTrip
card? (they respond, sure!) Cool. Well I tell you what, it’s yours if you do me one small favor. I have to admit, I
hate going around knocking on peoples’ doors. Nobody likes someone bugging them during dinnertime. Fortunately,
where most of my claims are coming from right now actually are my current and past customers! People
have been sending me over to their friends’ or family’s place so they can get hooked up with some free home
remodeling, too, which is great for me AND them. I need to do (#) inspections each week to stay on pace for my annual goal this year. Who do you know that lives by that may benefit from a free inspection.
