OB 6 - Change Flashcards
What dis Ogburn say about change?
‘Never before in the history of mankind have so many and so frequent changes occurred’
What is Transformational Change?
large-scale change involving radical, frame-breaking and fundamentally new ways of thinking, solving problems, and doing business.
What are Triggers of Change?
disorganizing pressures indicating that current systems, procedures, rules, organization structures, and processes are no longer effective
What are the two categories of triggers?
Internal and External
What are internal triggers?
Triggers within a company which prompts change. E.g new leadership and innovation
What are external triggers?
Change in customer requirements and expectaions
What is the Coping Cycle?
the emotional response to trauma and loss, in which we experience first denial, then anger, bargaining, depression and finally acceptance.”
What is readiness for change?
a predisposition to welcome and embrace change
What is resistance to change?
an unwillingness or inability to accept or to discuss changes that are perceived to be damaging or threatening to the individual
What are the main sources of resistance to change?
- Self interest
- Misunderstanding
- Different assessments
- Low tolerance to change
What is innovation?
the adoption of any device, system, process, programme, product, or service new to a particular organization
What is sustaining innovation?
innovations which make improvements to existing processes, procedures, services, and products.”
What is disruptive innovation?
innovations which involve the development of wholly new processes, procedures, services, and products.”
What two types of innovation are there?
Sustaining
Disruptive
What are the 5 habits of Disruptive Innovators?
Associating Questioning Observing Experimenting Networking
