Nvc Flashcards
Communication
Passing information from one person to another
Verbal communication
Conveying messages using words or vocal sounds
Paralinguistics
Vocal features that accompany speech
Tone of Voice
the way words are spoken to convey emotion
Emphasis
Giving prominence to some words over others
Intonation
The rise and fall of the voice during speech
Non-Verbal Communication
Conveying messages that don’t use vocal sounds or words.
Argyle, Alkema and Gilmour Aim:
To see whether tone of voice has any effect when interpreting verbal messages.
Argyle, Alkema and Gilmour Method:
Different groups of participants listened to hostile messages and friendly messages spoken in both hostile and friendly tones of voice and were asked to interpret the message.
Argyle, Alkema and Gilmour Results:
When asked tone of voice was 5 times more affective than the verbal message itself.
Argyle, Alkema and Gilmour Conclusion:
Tone of voice is very important when perceiving verbal messages.
Argyle, Alkema and Gilmour Evaluation points (3):
Low ecological validity as Participants wouldn’t usually come across the situation in everyday life.
The results agree with the aim as tone of voice does dramatically effect the result.
The experiment was had partial ecological validity as people do use tone of voice differently in everyday life like sarcasm.
Davitz + Davitz Aim:
To see the effects of paralinguistic on the assessment of emotion.
Davitz + Davitz Method:
Participants listen to a recording of people talking and were asked to interoperate paralinguistic emotions: Tone of voice, intonation and emphasis.
Davitz + Davitz Results:
There was lots of recognition of emotion in: affection, amusement, disgust and fear.
Davitz + Davitz Conclusion:
Paralinguistics has great importance when judging people’s emotions.
Davitz + Davitz Evaluation points(3):
Low ecological validity as it was an artificial environment meaning people may act differently due to the new setting.
They were prepared to do the experiment as were told before hand so asking them after the experiment may have gotten different results.
From the studies we can understand how some people may have problems interpreting messages from some people due to tone of voice contradicting the message.