Nvc Flashcards
(43 cards)
Communication
Passing information from one person to another
Verbal communication
Conveying messages using words or vocal sounds
Paralinguistics
Vocal features that accompany speech
Tone of Voice
the way words are spoken to convey emotion
Emphasis
Giving prominence to some words over others
Intonation
The rise and fall of the voice during speech
Non-Verbal Communication
Conveying messages that don’t use vocal sounds or words.
Argyle, Alkema and Gilmour Aim:
To see whether tone of voice has any effect when interpreting verbal messages.
Argyle, Alkema and Gilmour Method:
Different groups of participants listened to hostile messages and friendly messages spoken in both hostile and friendly tones of voice and were asked to interpret the message.
Argyle, Alkema and Gilmour Results:
When asked tone of voice was 5 times more affective than the verbal message itself.
Argyle, Alkema and Gilmour Conclusion:
Tone of voice is very important when perceiving verbal messages.
Argyle, Alkema and Gilmour Evaluation points (3):
Low ecological validity as Participants wouldn’t usually come across the situation in everyday life.
The results agree with the aim as tone of voice does dramatically effect the result.
The experiment was had partial ecological validity as people do use tone of voice differently in everyday life like sarcasm.
Davitz + Davitz Aim:
To see the effects of paralinguistic on the assessment of emotion.
Davitz + Davitz Method:
Participants listen to a recording of people talking and were asked to interoperate paralinguistic emotions: Tone of voice, intonation and emphasis.
Davitz + Davitz Results:
There was lots of recognition of emotion in: affection, amusement, disgust and fear.
Davitz + Davitz Conclusion:
Paralinguistics has great importance when judging people’s emotions.
Davitz + Davitz Evaluation points(3):
Low ecological validity as it was an artificial environment meaning people may act differently due to the new setting.
They were prepared to do the experiment as were told before hand so asking them after the experiment may have gotten different results.
From the studies we can understand how some people may have problems interpreting messages from some people due to tone of voice contradicting the message.
Kendon Aim:
To see whether eye contact affects a conversation and how it pans out.
Kendon Method:
Pairs of participants were observed having a conversation without being told that the observers were focusing on their eye contact.
Kendon Results:
The observers found patterns in eye contact, for example, just before changing turns in conversation the talker would sustain a look at the listener. If this look didn’t happen there tended to be a pause in conversation.
Kendon Conclusion:
Eye movements signify turn taking in conversations.
Kendon Evaluation points(3):
Low ecological validity as the participants are asked to get acquainted so the Participants may get nervous and not act regularly.
Participants used may not represent the population.
Fair ethics as they’re kept anonymous.
Argyle Aim:
TO see how interrupting eye contact affects conversation.
Argyle Method:
Pairs of participants were observed having conversations, half of time through the conversation one person wore dark glasses so one of the participants couldn’t receive eye contact.