Nursing 2700 Fundamentals: Exam One Flashcards
List some possible language barriers?
Not speaking the language well
Brain injury
Stroke
Developmental disorders
What are the three basic levels of communication?
Intrapersonal
Interpersonal
Group communication
What are the four levels of personal space?
Intimidate distances
Personal distances
Social distances
Public distances
What does SOLER pertain to and what does it stand for?
It pertains to therapeutic communication with a patient
Stands for:
Sit facing patient Observe open posture Lean in towards patient Establish eye contact Relax and show that you are comfortable
What are some barriers to therapeutic communication?
Too many questions Closed ended questions Asking why Abrupt subject change Expressing approval or disapproval False reassurance Stereotyping Patronizing
What are the four phases of the therapeutic relationship?
Pre-interaction
Orientation
Working phase
Termination
What happens in the pre-interaction phase of therapeutic communication?
The nurse gathers relevant information to prepare for interaction
What happens in the orientation phase of therapeutic communication?
Nurse and patient meet, rapport is established, relationship is defined
What happens in the working phase of therapeutic communication?
This is the active communication phase, in which the patient can freely and clearly express thoughts and concerns and the nurse can support, educate, provide care, and listen
What happens in the termination phase of therapeutic communication?
Ending of the nurse/patient relationship, either upon discharge, transfer, or shift change
What are some techniques that enhance therapeutic communication?
Empathy Respect Genuineness Ability to be clear and be confronted Eye contact Open body language
Explain the defense mechanism of denial
A refusal to acknowledge anything that causes emotional pain, such as a hard diagnosis or the death of a loved one
Explain the defense mechanism of displacement
Anger directed at someone or something other than what the anger is stemming from (taking it out on whoever is present, not necessary whoever did the offending)
Explain the defense mechanism of regression
Acting out in behavior that is inappropriate for the developmental stage of that patient (acting like a child)
How is non-verbal communication especially important in therapeutic communication?
It often more clearly portrays what the sender is feeling
Therapeutic communication happens in the context of what kind of relationship?
A helping relationship, such as the nurse-patient relationship
Healthcare infection acquired in a hospital
Nosocomial infection
What are risk factors for healthcare-related infections?
Weakened immune systems of patients
Healthcare workers moving between lots of patients
Close patient quarters
Procedures making portals of entry
Poor nutrition status
Potentially contaminated medical equipment
What are some agencies that regulate standards and guidelines in healthcare?
CDC
Joint Commission
American Nurses Association
What are the six links in the chain of infection?
Infectious agent Reservoir Portal of exit Mode of transmission Portal of entry Susceptible host
What are some things pathogens need to survive and multiply?
Nutrients Moisture Warm temps Oxygen Preferable pH of 5-8 Prefer low light
What is the most common reservoir for pathogens?
The human body
What is the most common portal of exit for pathogens?
Body fluids
What are some modes of pathogen transmission?
Direct or indirect contact
Droplet
Airborne
Vector