Nurse and Client Relationship

Question 1

Why is communication important in a nurse-client relationship?

Answer 1

By using communication skills, you’ll be able to demonstrate caring and gain the client’s trust (development/help of the relationship)

Question 2

When do we use communication?

Answer 2

• teach client
• health assessment
• handling client’s frustration/anger
• making a referral (family/coworker)
• managing life threatening situations

Question 3

What are the several levels of communication?

Answer 3

1. intrapersonal (with yourself to organize, etc)
2. interpersonal (one on one –> with patient)
3. transpersonal (within person’s spiritual domain)
4. small group (goal directed)
5. public (with a large group of people

Question 4

What are the 5 elements of a communication process?

Answer 4

1. referent/stimulus (what motives to communicate with someone)
2. sender (person starts communication)
3. message (info said by sender to receiver)
4. receiver (person who receives message)
5. feedback ( receiver sends a message back –> verbal or not, we see if message was understood or not)

Question 5

is there a difference between verbal and non-verbal communication? if so, what is it?

Answer 5

yes there is and the difference is that there is one that is not expressed with words but with physical expressions like facial, posture, eye movement, etc

Question 6

What factors influence interactions?

Answer 6

environmental: noise, safety, privacy
personal characteristics: physical appearance, posture, attractiveness
physical/mental status: pain, hunger, angry, overwhelmed, self esteem
cultural: language, customs