Not ready to make a decision. Flashcards
Listen
(Don’t interrupt)
Acknowledge
I hear you. I understand that you are not ready to
make a decision. I accept full responsibility for that.
Isolate
Is the fact that you are not ready to make a decision
the only concern that you have? Is there anything
else that would keep you from moving forward?
Valid/Disc
You wouldn’t allow the fact that you are not ready
to make a decision keep you from at least seeing a
proposal with some different options would you?
Probe
Why is that?
or
When you say that what do you mean?
Tie Down
Assuming that I could satisfy all of your concerns
and show you different options would you consider
looking at a proposal even if you are not ready?
Justify & Close
If Yes move into Proposal
If No, there is another objection that you have yet
to handle