Not ready to make a decision. Flashcards

1
Q

Listen

A

(Don’t interrupt)

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2
Q

Acknowledge

A

I hear you. I understand that you are not ready to

make a decision. I accept full responsibility for that.

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3
Q

Isolate

A

Is the fact that you are not ready to make a decision
the only concern that you have? Is there anything
else that would keep you from moving forward?

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4
Q

Valid/Disc

A

You wouldn’t allow the fact that you are not ready
to make a decision keep you from at least seeing a
proposal with some different options would you?

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5
Q

Probe

A

Why is that?

or

When you say that what do you mean?

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6
Q

Tie Down

A

Assuming that I could satisfy all of your concerns
and show you different options would you consider
looking at a proposal even if you are not ready?

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7
Q

Justify & Close

A

If Yes move into Proposal
If No, there is another objection that you have yet
to handle

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