non financial performance Flashcards
1
Q
what is non-financial performance
A
business success measured by qualitative and operational factors rather than financial data, such as customer satisfaction, employee engagement, and sustainability.
2
Q
what are non-financial factors that can be used
A
- Attitudes of customers
- Attitudes of employees
- Market share
- Productivity
3
Q
How can a business measure customer satisfaction?
A
- survey
- reviews
- customer retainment
4
Q
What is employee engagement, and how is it measured?
A
employee engagement is the level of motivation and commitment employees have toward their work. It is measured using surveys, absenteeism rates, and staff turnover.
5
Q
how to calculate absenteeism
A
(Total number of absent days / Total number of working days) x 100
6
Q
how to calculate productivity
A
dividing the amount of output produced per period by the number of employees.
