Non-Financial Measures: Internal Benchmarks

Question 1

Control Chart

Answer 1

graphical tool used to plot a comparison of actual results to an acceptable range

Question 2

Pareto Diagram

Answer 2

plot frequency of defects from Highest to lowest Frequency

Question 3

Cause-and-effect (Fishbone)

Answer 3

identify recurring and costly defects

Question 4

Defects

Answer 4

trace backwards to root cause

Raw Materials, Equipment, Poor Training, Improper preperation