Noise And Barriers

Question 1

What is noise?

Answer 1

This an unplanned interference to the communication cycle.

Question 2

What is a a sender?

Answer 2

This is an individual or organizations that initiate communication.
•they have an idea to share.
•they are the origionater.

Question 3

What are the roles of a sender?

Answer 3

To ensure that the message is in a form that can be easily understood by the receiver.
•to select a channel that is appropriate
(easily accessible to the receiver)

Question 4

What is a receiver?

Answer 4

The person or organization for which the message is intended.
•target audience

Question 5

What are the roles of a receiver?

Answer 5

•to position oneself in a manner that allows you to receive the message.
•to decode messages i.e to interpret or understand messages.
•to provide feedback.

Question 6

Define channel of communication.

Answer 6

•the means through which a message is sent.
It is a tool or gadget that one uses to send a message eg face to face, WhatsApp phone call or video call.

Question 7

What are the factors to consider when selecting the appropriate form of communication?

Answer 7

•cost
•distance
•level of confidentiality
•urgency
•status
•technology available
•language
•nature of the message
•size of the audience

Question 8

Define feedback

Answer 8

Any form of response given to a message.

Question 9

What are the roles of feedback?

Answer 9

•It helps us to complete the communication process/cycle.
•It shows courtesy.
•It also indicates that the message was received.
•It is the basis upon which the sender can measure whether or not the message was understood.

Question 10

Define Channel Noise

Answer 10

It is the interference with the message that happens as a result of channel or medium of communication used.

Question 11

Define semantic noise

Answer 11

This is the noise that is within the message itself e.g mispellings, grammatical errors etc.

Question 12

Define a Barrier

Answer 12

Any blockage in the communication process.
Anything that hinders one from sending or receiving a message

Question 13

List the type of barriers

Answer 13

1.Language Barriers.
2.Psychological Barriers.
3.Physical Barriers.
4.Physiological Barriers
5.Attitudinal Barriers
6.Cultural Barrier
7.Conflict at work places
8.Having nothing/little in common
9.Information overload

Question 14

Discuss language barriers

Answer 14

•speaking different languages
•use of jargon
•use of slang

Question 15

Discuss psychological barriers

Answer 15

These are barriers that are associated with one’s mental state.
E.g anxiety, depression,stress

Question 16

Discuss physical barriers

Answer 16

a. Geographical distance
b. Wall,fence etc

Question 17

Discuss physiological barriers

Answer 17

•body impairments.These include
a.Sight impairments
b.hearing impairments
c.speech impairments

Question 18

Discuss attitudinal barriers

Answer 18

These have to do with personal attitudes towards the sender or receiver of the message.

Question 19

Discuss information overload as a type of barrier

Answer 19

Refers to having too much information.
In the sense of:
•complexity of the message.
•bulkiness of the message

Question 20

What are the functions of communication?

Answer 20

1.Share information
2.Regulate or control behavior
3.It is used to educate
4.It is used to build and maintain relationships.
5.It is used to instruct (express commands,make requests)
6.Communication is used to motivate.
7.It is used for social interaction
8.It is therapeutic.
9.Can be used for asthetic purposes( songs,poems)

Question 21

What are the attributes/characteristics of communication?

Answer 21

1.Communication is both interactional and transactional.
2.Communication is both intentional and unintentional.
3.Communication is dynamic.
4.Communication is irreversible.
5.Communication is systematic.
6.Commmunication is symbolic and arbitrary.
7.Communication is instrumental.
8.Communication is affective.

Question 22

Define forms of messages

Answer 22

•nature of the message.
•can be written or graphical,oral

Question 23

Define written communication

Answer 23

This is communication that is conveyed through written symbols e g text messages,letters,memos,emails etc

Question 24

List the characteristics of written communication.

Answer 24

•permanent
•it is used to formalize decisions
•it is detailed (the message has to be complete)