Next of Kin and Communications

Question 1

next of kin tree (HC)

Answer 1

1. spouse 2. adult children 3. parents 4. siblings 5. grandparents 6. aunts and uncles and their children

Question 2

stages of grief (HC)

Answer 2

denial, anger, bargaining, depression, acceptance

Question 3

over the phone steps (HC)

Answer 3

1. confirm identity 2. introduce yourself 3. decedent’s name 4. confirm next of kin - ask relationship 5. establish whereabouts 6. dliver the news

Question 4

tips for establishing good rapport (HC)

Answer 4

use nicknames, sit down, be a constant, listen, be available

Question 6

True or False:
No two individuals grieve alike (RC)

Answer 6

True

Question 7

What does Title 20 go over? (RC)

Answer 7

It goes over who will be in charge of the body and funeral outside of the spouse or if there is no spouse

Question 8

What stage of grief is always first? (RC)

Answer 8

Any of them
Each person grieves differently so the stages of grief can present themselves in a different order for each person

Question 9

What are the three important points about notifying the Next of Kin (RC)

Answer 9

-no two individuals grieve alike, and no two losses are alike
- speak clearly and keep the language simple
- grieving people have difficulty processing information and remembering details

Question 10

True or False:
children react the same to trauma as adults (RC)

Answer 10

False

Question 10

what is the preferred method of sharing important information to the family? (EMM)

Answer 10

writing/ on paper

Question 11

why is information in writing preferred with most cases? (EMM)

Answer 11

because a lot of people tend to forget some details as hey are grieving

Question 12

what is the best way to introduce yourself to the next of kin? (EMM)

Answer 12

my name is .. with county of … (don’t mention coroners office)

Question 13

when is the best time to interview the family for information? (EMM)

Answer 13

when arriving on the scene not hrs or days later (they could forget things)

Question 14

In what kind of cases are autopsy’s required not matter of beliefs. (RR)

Answer 14

Homicide

Question 15

When dealing with grieving families, it is important to….(RR)

Answer 15

Inform the family with all information needed to answer all questions that may have.

Question 16

What terms should we when talking to kids? (RR)

Answer 16

There is no substitute word for “death”

Question 17

When talking to kids you should… (RR)

Answer 17

Allow them to ask questions and be honest and speak simply.

Question 18

When talking to family about reports. (RR)

Answer 18

Including cost if any.

Question 19

What are some examples of denial? (TM)

Answer 19

avoidance, keeping busy, and being forgetful

Question 20

True/false
You must always confirm whom you are speaking to before sharing information. (TM)

Answer 20

True

Question 21

What are some examples of acceptance? (TM)

Answer 21

Tolerating emotions, Responding skillfully, able to be vulnerable.

Question 22

True/ false
inform the family of the information release timetable (toxicology, autopsy results, etc., as required. (TM)

Answer 22

True

Question 23

True/ false
death can be confusing when explaining to kids. (TM)

Answer 23

True

Question 24

True or False
underestimate someone’s ability to remember your interaction with them years later? (DG)

Answer 24

False

Question 25

Should you use phrases like “I know how you feel” or “you will be okay”? (DG)

Answer 25

No, because you don’t know. everyone grieves differently and every death is different.

Question 26

What are some examples of depression? (DG)

Answer 26

crying, reduced social interest, reduced motivation, hopelessness

Question 27

True/False
interviewing the family is like an interrogation. (DG)

Answer 27

False, you are not law enforcement!

Question 28

Is is okay to ask for help from police officers when talking to next of kin? (DG)

Answer 28

yes, of course! Grief exists on a spectrum. Some people are inconsolable and can get very angry.

Question 29

When talking with children you should be..? (DG)

Answer 29

A good listener and a good questioner

Question 30

When giving a death notification, what is the first thing you should do?
TJ

Answer 30

Confirm identity

Question 31

True or False: It is best to give a death notification over the phone
TJ

Answer 31

False

Question 32

If needed to deliver a death notification over the phone, how do you ensure the safety of the individual?
TJ

Answer 32

Make sure you ask them if they are driving, and if they are, they should pull over.

Question 33

Why is it important to deliver the news about death in person?
TJ

Answer 33

It is best to let them see your compassion towards them.

Question 34

What are some things you should not say when delivering a death notification?
TJ

Answer 34

“I know how you feel” or anything religious