Network Troubleshooting Methodology Flashcards
Which of the following is often the first step in a structured troubleshooting
methodology?
a. Hypothesize the probable cause.
b. Create an action plan.
c. Create a postmortem report.
d. Define the problem.
Answer: d. Identifying or defining the problem is often the first step in a
troubleshooting methodology.
Which of the following comprise a simplified troubleshooting flow? (Choose
three.)
a. Problem resolution
b. Problem monitoring
c. Problem diagnosis
d. Problem report
Answer: a, c, d. Identifying, fixing, and reporting the problem are often the
three steps in a simplified troubleshooting flow.
What step is most likely to follow the “create an action plan” step in a structured troubleshooting methodology?
a. Verify problem resolution.
b. Test the hypothesis.
c. Define the problem.
d. Hypothesize the possible cause.
Answer: a. One of the final steps in a structured troubleshooting methodology would be to verify problem resolution. This would follow the creation and
implementation of an action plan.
Which networking troubleshooting methodology step would include establishing a new theory or escalating if the theory is not confirmed?
a. Step 1: Identify the problem.
b. Step 4: Establish a plan of action to resolve the problem and identify
potential effects.
c. Step 2: Establish a theory of probable cause.
d. Step 3: Test the theory to determine the cause.
Answer: d. Step 3 is “Test the theory to determine the cause.” This step
includes a number of substeps: If the theory is confirmed, determine the next
steps to resolve the problem. If the theory is not confirmed, establish a new
theory or escalate. If you answered this question correctly, you have a solid
grasp of the CompTIA network troubleshooting methodology!
You have verified full system functionality and implemented preventive
measures. What should you do next?
a. Question the obvious and duplicate the problem.
b. Create a differential backup plan.
c. Document findings, actions, outcomes, and lessons learned.
d. Gather information and create a baseline.
Answer: c. After you have verified full system functionality and implemented
preventive measures (Step 6), you should complete the final step (Step 7) by
documenting findings, actions, outcomes, and lessons learned.
