NETWORK SERVICE/MANAGEMENT FUNDAMENTALS (US 301)

Question 1

Service Center/Help Desk?

Answer 1

First level of troubleshooting assistance for the user, provides user with a single point of contact for network, hardware, and software networks.

Question 2

What systems are supported through the Service Center/Help Desk?

Answer 2

Sipr, Nipr, DSN, BlackBerry

Question 3

How many service levels are there and what are they?

Answer 3

SL1 - Mission Critical

• Time Interval - < 2.00 hrs
• Percentage Complete - 90.00%
• Time Interval - < 24.00 hrs
• Percentage Complete - 99.00%

SL2- Basic

• Time Interval - < 4.00 hrs
• Percentage Complete - 80.00%
• Time Interval - < 96.00 hrs
• Percentage Complete - 90.00%
• Time Interval - < 336.00 hrs
• Percentage Complete - 99.00%

Question 4

NCDOC?

Answer 4

Navy Cyber Defense Operations Command

Responsible for 24/7 monitoring and protection of the NAVYs networks

Question 5

JTFGNO?

Answer 5

Responsible for the 24/7 operation, monitoring, and defense of the Global Information Grid (GIG)

Question 6

What is a classification spillage?

Answer 6

Anytime information/data is transferred to, processed or stored on a system that does not have the proper security controls to properly protect that information/data.

Question 7

What corrective action must be taken during a classification spillage?

Answer 7

Contain/restrict access to the spillage material

Eradicate the spillage material

Recovery/Follow-up – Return to normal operations, conduct

lessons learned

Question 8

INFOCON?

Answer 8

Defense posture and response system for DOD information systems and networks.

Question 9

NETMAN?

Answer 9

Network Management

Responsible for the configuration and management of all switches, routers, and modems for ONE-NET, also responsible for port security.

Question 10

How many Network Operational Centers (NOC) are there and where are they located?

Answer 10

ECRNOC – Naples, Italy

UARNOC – Virginia

PRNOC – Hawaii

IORNOC – Bahrain

Question 11

Bastion Host?

Answer 11

A hardened computer or network designed to withstand attacks.

Question 12

DNS?

Answer 12

A server that runs a name-service protocol, maps human

recognizable URLs to computer recognizable IP address.

Question 13

MX Records

Answer 13

Mail Exchange Record

DNS entry that specifies the mail server responsible for accepting email for a domain.

Question 14

NES?

Answer 14

The Network Encryption System (NES) security platform is a network security device that provides confidentiality, data integrity, peer identification, authentication, and access controls through encryption.

Question 15

Taclane?

Answer 15

A network encryption device that provides communication security for IP and ATM networks.

Question 16

ACL?

Answer 16

Access Control List

A list of permissions attached to an object. (Typically seen in routers as permitting or denying IP access to a network)

Question 17

IP?

Answer 17

Internet Protocol

A protocol to communicate data across a packet-switched network, currently we use IPv4; Ipv6 is available but not yet widely used.

Question 18

NCTS Premise Router?

Answer 18

First point of entry from the DISA cloud (GIG), and last point of exit from ONE-Net before entering the DISA cloud (GIG).

Question 19

Who has the authority to shutdown ECRNOC services like email?

Answer 19

CO