NE-BS Section 5 Flashcards
Name examples of nursing councils that could comprise a shared governance system.
1.) Professional practice
2.) Quality and Safety
3.) Satisfaction and engagement
4.)Magnet Champion
5.) Performance Excellence
6.) Education and Research
7.) Informatics
8.) Finance
9.) Advanced Practice Nursing
What are the key factors to employee satisfaction?
1.) Having friends at work
2.) Someone cares about the employee as a person
3.)Working for an organization whose values are compatible with yours
4.) Being given assignments based on your strengths
How can a nurse manager improve employee satisfaction?
1.) Be positive, supportive, and fair
2.) Treat all with respect
3.) Empower Staff
4.) Provide Staff Recognition
What is the difference between a policy and procedure?
A policy is a formal guideline typically broad and general approved by policy committee and reviewed every 3 years
A procedure (or unit-based guideline) is detailed and outlines the process step-by-step (change a central line dressing)
Describe lateral violence
1.) Behaviors include bullying/intimidation, humiliation.
2.) Creates hostile work environment.
3.) Causes harm to staff/patients
4.) Inhibits teamwork
Leaders must prevent lateral violence and intervene if identified.
What is the difference between equity and equality?
Equity is recognizing all individuals with different needs and challenges requiring different accommodations to reach the goal.
Equality is treating everyone the same without considering the differences.
How can a nurse leader honor diversity in their staff?
1.) Recognize that everyone is an individual and not everyone wants to share personal info at work.
2.) Recognize and empathize with what makes each staff member unique
3.) Avoid Judgement
How can a nurse leader ensure inclusion on the unit?
1.) Judegment-Free Unit
2.) Everyone is welcome
3.) Empower Staff to speak up
4.)Be authentic and have humility
5.) Acknowledge individual diversity
6.) Create a sense of belonging to all
What is civility in nursing?
Treating others with respect
How can nurse leaders encourage civility?
1.) Have a zero-tolerance policy for unfair treatment, rudeness, and insulting comments between nurses or nurses and other disciplines
2.) Address the problem, not ignore it.
What could occur if incivility is allowed to continue?
Will lead to a toxic work environment creating decreased quality of care and increased staff dissatisfaction and turnover
List the ANA Civility Best Practices for Nurses
1.) Clear Communication
2.) treating others with dignity, respect, colegiality, and kindness
3.) Consider how actions/words impact others
4.) avoid gossip/rumors
5.) rely on facts not conjecture
6.) Collaborate and share info
7.) Offer assistance but accept refusal gracefully
8.) Take personal responsibility
9.) Encourage, Support, and Mentor
10.) Listen with interest and respect
11.) recognize that abuse of power is never acceptable
What are the key principles of active listening?
1.) observe for non-verbal actions-facial expressions, eye contact and posture
2.) Pay attention, stay engaged, provide feedback by nodding, asking questions, making comments
3.) Connect by listening with empathy
4.) Don’t be thinking about what your going to say next. Listen then respond.
What are the 7 C’s of communication?
1.) Clear
2.) Concise
3.) Concrete
4.) Correct
5.) Coherent
6.) Complete
7.) Courteous
Why is communication in the workplace so important?
Good communication is important because 80% of patient errors are related to communication breakdowns. People often know there is a problem but don’t know how to communicate it to others who can resolve it.
