NE-BC section 4 Flashcards
What is included in an employee assistance program (EAP)
Referrals and support for mental and emotional stress, domestic abuse, legal and financial concerns, workplace violence, PTSD, Individual or marriage counseling
Describe behavioral interviewing
A process of asking a set of structured questions based on how the candidate handled situations in the past, rather than asking hypothetical questions about the future.
What is the basis for the theory behind behavioral interviewing?
Based on the assumption that past performance is a good indicator of future performance.
List the themes that may be discussed during an interview?
Motivation/Core Values
Communication
Time management
Adaptability
Patient care/Leadership
Teamwork
What would be a good way to ask a potential employee about teamwork using behavioral interviewing techniques?
When interviewing an experiences nurse, a good behavioral question to address his or her ability to be a good team player would be to say. “Tell Me about a time when there was conflict on your team. How did you address the situation?
Describe the STAR method for answering behavioral interview questions.
1.) Situation: Provide a background and context
2.)Task describe problem and challenges
3.) Action: explain what you did and how
4.) Results: state benefits, savings, rewards, recognitions.
What type of questions should be avoided in behavioral interviewing?
Opinion questions such as “What do you think about teamwork” should be avoided in behavioral interviewing.
What are essential components of a good orientation?
1.) Make an effort to create a warm, welcoming, supportive, caring environment
2.)Clearly communicate the mission, vision, and values of the organization
3.) Consider the employees learning style in designing the orientation approach
In terms of retention, what are the top four areas that nurses cite as being the most important in their decision to stay at a job/
1.) Good pay
2.) Flexibility Scheduling and work life balance
3.) Respect -Staff want to know what they think matters
4.) Autonomy - Work to the capacity of their license
What is the purpose of a mentoring program?
To improve retention by having a more experiences nurse guide and support a less experience nurse
When is the best time to address performance issues?
As close as possible to when they occur. employees need to know what is expected of them through documented policies, procedures, and employee behavior guidelines. Performance issues should be measurable, clear, and documented when they happen or close to it.
What would you do if you were the charge RN on nights and were told by a nurse that another employee was acting in an unusual manner
Talk to the employee to assess their condition and take the employee out of patient care if they are a safety risk, until the issue is resolved.
What is the best way to give feedback to an employee who is defensive/confrontational?
1.) Review the employee performance guidelines.
2.) Have a meeting in a safe place with a witness
3.)Focus specifically on the employees performance issues.
What is the best way to include an employees self-evaluation in the review process?
Have them do a self eval and read it before the review then discuss and compare your impressions vs theirs before writing up your review.
Why is it important to set specific goals with the employees during the annual evaluation process?
Goals provide the employee with direction for being successful in the coming year.
