NASBA Modules 4-5

Question 1

Integrity principle:

Answer 1

To always be honest with myself and others while always accepting personal responsibility.

Question 2

According to David Gebler, most unethical conduct is committed to meet ______ goals.

Answer 2

Performance

Question 3

_________ involves an objective third _____ to help two parties settle disputes.

Answer 3

Mediation, party

Question 3

Group polarization:

Answer 3

When the group moves toward a more extreme position than what each individual member would have done individually.

Question 4

Which mediation skill is important for an ethical leader to have in a conflict situation?

Answer 4

Use of neutral language

Question 5

Nonverbal communication is just as, if not more, _______ than verbal communication.

Answer 5

Trustworthy

Question 6

RADAR model:

Answer 6

Recognize, avoid, discover, answer, recover.

Question 7

What is the RADAR model used for?

Answer 7

Develops situational awareness and helps people make effective judgments in a dilemma.

Question 8

DFEI principles:

Answer 8

Integrity, trust, accountability, transparency, fairness, rule of law, respect, viability.